Mhs I - Care Coordinator

Job Summary

The Case Manager

• Behavioral Health plays a critical role in supporting individuals with serious and persistent mental illness by enhancing their self-sufficiency and quality of life. This position involves assessment, advocacy, coordination, and resource linkage to help clients improve or maintain their level of functioning in their living, learning, work, and social environments. The Case Manager will maintain a caseload of no more than 40 consumers, providing comprehensive case management services to ensure long-term stability and independence.

Key Responsibilities

Consumer Support & Case Management Conduct comprehensive assessments and develop individualized service plans within 30 days of initial contact, ensuring measurable and goal-oriented objectives. Monitor and update service plans in response to significant life changes, with mandatory reviews every six months. Maintain regular face-to-face contact with consumers at least once per month.

Conduct home visits at least every other month, with initial home visits required during assessment and service plan development (as permitted by the consumer). Evaluate consumer eligibility for continued program participation per 65E-15 guidelines and discuss with the supervisor as needed. Advocate for consumers by linking them to community resources, including medical, housing, employment, and social services, to enhance their independence.

Compliance & Documentation Maintain accurate and timely documentation in compliance with Medicaid, 65E-15 guidelines , and other applicable federal, state, and agency regulations. Ensure all case management records are up to date, properly filed, and subject to internal audits. Maintain productivity levels of at least 80% of the established agency goal per month.

Participate in agency performance improvement programs and peer review initiatives. Community Engagement & Coordination Develop and maintain a comprehensive resource database to facilitate referrals and service coordination. Establish and sustain partnerships with community organizations and service providers to enhance available support options for consumers.

Assist in the procurement of contingency funds following DCF procedures to support consumer needs.

Qualifications

Bachelor’s Degree in Human Services, Social Work, Psychology, or a related field from an accredited college or university. Minimum of one year of full-time experience working with adults experiencing serious mental illness. DCF/CCMS State Certification or eligibility to obtain certification. Current CPR certification from the American Heart Association.

Valid Florida Driver’s License and reliable transportation. Strong knowledge of community resources, Community-Based Organizations (CBOs) , and private service providers. Excellent documentation, organizational, and computer literacy skills. Ability to work independently while maintaining effective interpersonal and communication skills.

We Are an Equal Opportunity Employer