Patient Access Representative

The TOA Patient Access Representative is our patients' biggest advocate. This role provides patients with top notch customer service and understands TOA physicians, locations, and services inside and out to ensure our patients are getting connected to the best care possible for each unique situation.

Answer inbound calls from new and existing patients Obtain patient demographics and insurance information Listen actively to patient medical history such as surgical history, previous or current injuries, and recent imaging history Dissect pertinent details such as patient address, availability, and specialty required in order to find the most convenient and effective appointment for the patient Schedule patient appointments through NextGen</