Guest Experience Counter Associate (Kilwins Premium Chocolates, Ice Cream & Confections

CM Ventures, Inc. Counter/Salesperson Position OPEN AVAILABILITY REQUIRED Job Description JOB SUMMARY The counter/salesperson position is critical to ensuring customers have an outstanding experience while visiting the store. The individual must be knowledgeable of the products offered and able to assist with most duties in the store.

ESSENTIAL FUNCTIONS

1. Greets and interacts with customers
2. Answers customer questions and makes sales suggestions
3. Answers the phone and takes phone orders
4. Has working knowledge of product offerings
5. Helps with restocking and setting up displays
6. Performs general cleaning duties; dust, sweep, mop, wash windows, take out trash
7. Operates Point of Sale (POS) system
8. Packs boxes and baskets
9. Assist with preparation of products (i.e Waffle cones) KNOWLEDGE, SKILLS AND ABILITY
10. Ability to operate POS system and count back change
11. Ability to work well with others, listen well and follow direction
12. Must be customer service oriented with good personality and manners
13. Must read and speak English and have good communication skills EDUCATION AND EXPERIENCE
14. Current student or High School diploma/equivalent
15. Previous sales or retail experience helpful, but not necessary PHYSICAL REQUIRMENTS
16. Must be able to lift 50 pounds
17. Must be able to stand for long periods of time in retail store environment