Job description
Reports to: Office Manager, Franchisee Essential Job Functions
- Ensures that each patient receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every patient, maintaining outstanding standards, solid product & program knowledge and all other aspects of customer service
- Conducts patient calls to include: appointment reminders, care calls and progress/patient concerns
- Utilizes phone system to answer and appropriately route all incoming calls
- Refers non-routine, sensitive and/or complex requests for information and other inquiries or complaints to the appropriate staff member
- Conducts all daily needs of the location utilizing the EMR system
- Responsible for the collection & data entry of patient registration paperwork & patient scheduling
- Processes accounts receivable transactions
- Accurately and securely maintains all financial services rendered and products sold
- Responsible for verifying the accuracy of the daily receipts and assisting with end of day reports as requested
- Ensures all essential patient records & HIPAA forms are uploaded into patient record
- Conducts consultations and Initial Assessments with patients regarding the Medi-Weightloss™ program(s) Non-essential Job Functions
- Participates in location marketing efforts and provides ongoing support to promote location profitability & success
- Assists with daily monitoring of inventory levels of office supplies
- Trains additional staff on daily procedures when requested by the office manager and/or Medical Director
- Maintains up to date, high level of program education in order to promote and explain benefits of program and products to current and prospective patients
- Adheres to all operational guidelines including but not limited to HIPAA, OSHA, and location specific requirements
- Participates in refresher training as requested by management. Refresher training may be by means of Regional Trainings, Onsite Support by Corporate Office, Boot camps, and eLearning
- Performs other office duties as required