Front Office Coordinator

Reports to: Office Manager, Franchisee Essential Job Functions

• Ensures that each patient receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every patient, maintaining outstanding standards, solid product & program knowledge and all other aspects of customer service
• Conducts patient calls to include: appointment reminders, care calls and progress/patient concerns
• Utilizes phone system to answer and appropriately route all incoming calls
• Refers non-routine, sensitive and/or complex requests for information and other inquiries or complaints to the appropriate staff member
• Conducts all daily needs of the location utilizing the EMR system
• Responsible for the collection & data entry of patient registration paperwork & patient scheduling
• Processes accounts receivable transactions
• Accurately and securely maintains all financial services rendered and products sold
• Responsible for verifying the accuracy of the daily receipts and assisting with end of day reports as requested
• Ensures all essential patient records & HIPAA forms are uploaded into patient record
• Conducts consultations and Initial Assessments with patients regarding the Medi-Weightloss™ program(s) Non-essential Job Functions
• Participates in location marketing efforts and provides ongoing support to promote location profitability & success
• Assists with daily monitoring of inventory levels of office supplies
• Trains additional staff on daily procedures when requested by the office manager and/or Medical Director
• Maintains up to date, high level of program education in order to promote and explain benefits of program and products to current and prospective patients
• Adheres to all operational guidelines including but not limited to HIPAA, OSHA, and location specific requirements
• Participates in refresher training as requested by management. Refresher training may be by means of Regional Trainings, Onsite Support by Corporate Office, Boot camps, and eLearning
• Performs other office duties as required