Corporate Travel Consultant

Job Purpose To provide high-level customer service and support to both existing and new clients and suppliers. Providing guidance and support to clients, using a variety of communication methods to enable the smooth running of day-day operations within the department. Key Result Responsibilities

• Process bookings, visas, and travel arrangements for clients accurately and efficiently, ensuring compliance with company procedures.
• Effectively upsell and promote products and services to achieve revenue targets.
• Build long-term relationships with clients and partners, ensuring confidentiality and maintaining operational excellence.
• Focus on enhancing financial growth and customer experience through market research and tailored offerings.
• Deliver outstanding customer service across all communication channels, adhering to company policies and service SLAs.
• Address client queries promptly, manage complaints calmly, and escalate issues through appropriate channels when necessary.
• Maintain a comprehensive understanding of services and systems (Air & Land arrangements).
• Finalize DSR (Daily Sales Report) and documentation on the issuance day to ensure seamless reporting.
• Foster collaboration by sharing knowledge and information with colleagues.
• Be adaptable to perform duties in different branches and locations based on business needs.

Qualifications

(Academic, training, languages) Strong verbal and written communication skills for client interaction. Excellent customer service orientation with a focus on satisfaction. High attention to detail in processing bookings and travel documentation. Proficiency in Microsoft Office, especially Excel and Outlook. Basic knowledge or familiarity with GDS systems (Amadeus, Galileo, Sabre) Work Experience 3+ years of work experience in a Travel Industry.

Bachelor’s/ master’s degree in travel/management/hospitality or related field. Certifications in sales management or IATA or related areas would be an advantage. With a minimum of 2 years of experience within the travel industry.