HVAC Field Service Manager - Zanesville, OH

Job Summary

The HVAC Field Service Manager is responsible for leading and developing a team of commercial HVAC service technicians while ensuring exceptional customer service, safety, operational efficiency, and financial performance. This individual oversees daily field operations, coaches technicians, supports customer relationships, and works closely with dispatch, sales, and operations to deliver outstanding service experiences.

Primary Job Duties Leadership & Team Development

• Lead, mentor, and develop a team of commercial HVAC service technicians.
• Conduct regular ride-alongs, field coaching, and performance evaluations.
• Promote a culture of safety, professionalism, accountability, and continuous improvement.
• Assist with recruiting, interviewing, onboarding, and retaining top technical talent.
• Identify training opportunities and develop technicians' technical and customer service skills. Service Operations
• Oversee daily service operations to ensure efficient scheduling and technician utilization.
• Monitor service quality, productivity, callbacks, and first-time fix rates.
• Support dispatch in prioritizing emergency calls and customer commitments.
• Ensure work is completed safely, accurately, on time, and in accordance with company standards.
• Assist technicians with troubleshooting complex HVAC and mechanical system issues. Customer Relations
• Build and maintain strong relationships with customers.
• Respond to customer concerns and resolve service issues promptly.
• Conduct site visits to ensure customer satisfaction and identify opportunities for improvement.
• Partner with the sales team to identify maintenance agreement and repair opportunities. Financial Performance
• Manage labor productivity and service department profitability.
• Review technician efficiency, billable hours, and job costing.
• Monitor warranty work, callbacks, and non-billable labor.
• Support budgeting and operational planning. Safety & Compliance
• Enforce all company safety policies and OSHA regulations.
• Conduct regular safety meetings and field inspections.
• Ensure technicians maintain required licenses, certifications, and training.
• Promote a safe work environment through coaching and accountability. Administrative Responsibilities
• Review work orders for completeness and accuracy.
• Approve technician time, expenses, and required documentation.
• Monitor inventory, tools, vehicles, and equipment assigned to technicians.
• Maintain accurate service metrics and operational reports.

Qualifications

Required

• 7+ years of commercial HVAC service experience.
• 3+ years of supervisory or leadership experience.
• Strong knowledge of commercial HVAC systems, chillers, boilers, rooftop units, VRF systems, controls, and hydronic systems.
• Excellent troubleshooting and diagnostic abilities.
• Strong communication and leadership skills.
• Valid driver's license with acceptable driving record.