Manager, Client Success

i. Heart. Media Current employees and contingent workers click here to apply and search by the Job Posting Title. The audio revolution is here – and i. Heart is leading it! i. Heart. Media, the number one audio company in America , reaches 90% of Americans every month -- a monthly audience that’s twice the size of any other audio company – almost three times the size of the largest TV network – and almost 4 times the size of the largest ad-supported music streaming service.

Because we reach almost every community in America, we’re committed to providing a range of programming that reflects the diversity of the many communities we serve – and our company reflects that same kind of diversity. Our company values stress collaboration, curiosity, welcoming dissent, accepting mistakes in the pursuit of new ideas, and respect for everyone.

Only one company in America has the #1 position in everything audio: i. Heart. Media! If you’re excited about this role but don’t feel your experience aligns perfectly with the job description, we encourage you to apply anyway. At i. Heart. Media we are dedicated to building a diverse, inclusive, and authentic workplace and are looking for teammates passionate about what we do!

What We Need: We are looking for a highly organized, solutions-oriented client success professional to oversee the seamless post-sale execution of complex, cross-platform campaigns. The ideal candidate is a proactive collaborator and strong communicator who brings sound judgment, sharp attention to detail and a commitment to delivering exceptional client experiences.

This role will partner across Sales, Creative, Production, Digital, Promotions and Events to ensure every campaign is aligned, on time and positioned to drive measurable value for our clients.

What You'll Do

Lead assigned campaigns from close through completion, coordinating cross-platform deliverables across talent, experiential, audio, video and promotions. Deliver best-in-class brand activations that bring cross-platform media campaigns and national event partnerships to life. Oversee the development, approval and trafficking of campaign assets, while capturing meaningful proof of performance.

Share campaign wins, learnings and opportunities from custom programs to support renewals and new business growth. Track the P&L for assigned partnerships and participate in regular financial reviews with manager. Own campaign timelines, asset and delivery trackers, internal communications and recap materials, partnering with the Client Success Director on weekly client status calls.

Maintain a consistent focus on client success throughout campaign launch and execution. Lead the development of comprehensive campaign wrap-up reports, highlighting results, best practices and actionable learnings for internal teams.

What You'll Need

3+ years of experience in event activation, project management or client relationship management; media or agency experience preferred. Strong project management skills, with the ability to align complex workstreams, manage competing priorities and meet deadlines. Clear, confident communication and a collaborative approach to building strong cross-functional relationships.

Sound judgment, critical thinking and a solutions-oriented approach in a fast-paced environment. Exceptional attention to detail and the ability to translate performance data into actionable insights. Willingness to travel approximately 25% of the year.

What You'll Bring

Compensation

Salary to be determined by multiple factors including but not limited to relevant experience, knowledge, skills, other job-related qualifications, and alignment with market data. $60,000 - $75,000 Location: Chicago, IL: 233 N. Michigan Avenue, 30th Floor, 60601 Position Type: Regular Time Type: Full time Pay Type: Salaried Benefits: i.

Heart. Media’s benefits offering is flexible and offers a variety of choices to meet the diverse needs of our changing workforce, including the following: Employer sponsored medical, dental and vision with a variety of coverage options Company provided and supplemental life insurance Paid vacation and sick time Paid company holidays A Spirit day to encourage and allow our employees to more easily volunteer in their community A 401K plan Employee Assistance Program (EAP) at no cost – services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving ​A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more!

We are accepting applications for this role on an ongoing basis. The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.

Non-Compete will be required for certain positions and as allowed by law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Click Here to learn about the San Francisco Fair Chance Ordinance . Our organization participates in E-Verify.

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