Overnight Desk Clerk

Days Inn & Suites Downtown Missoula-University is looking to add a Full Time Overnight Desk Clerk to our team at our newly remodeled hotel in Downtown Missoula. This position is for 11pm-7am with Two shifts per week. There is also the potential for an additional morning or afternoon desk shift each week as well.

Responsibilities

Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay. Set up and serve breakfast in the morning. Respond to guest complaints, requests and emergencies. Reconcile all accounts in a timely manner. Verify that all EOD work has been performed by other departments. Schedule guest wake-up calls and reservations for the following day.

Respond to guest inquiries, concerns and complaints as needed. Answer phones and place reservations.

Qualifications

Excellent communication and math skills. 2+ years' experience in customer service or hospitality. Able to learn computer functions and other on-the-job skills. Strong eye for details. Good problem-solving skills. Ability to multitask. Solid customer service skills. Strong written and verbal communication skills. Exceptional customer service skills.