Guest Service Associate

Job Position Title: Guest Service Associate Salary: Hourly Job Description Summary: Be a part of an arts-loving and customer-oriented team responsible for providing a first-class experience for our guests. We provide exceptional guest service and create and promote a positive atmosphere with a* guest focused culture within our unique immersive experience.

Includes weekend, evening, and holiday shifts . *Responsibilities may include some or all the below responsibilities.

Essential duties and responsibilities

● Maintain effective communication with appropriate managers, customers’ and peers ● Handle box office when necessary to collect tickets ● Assist the retail area with merchandise when needed ● Assist with VR preparation ● Meet and greet customers in a friendly manner ● Answer guest inquiries and assist customers when needed.

● Complete any other duties which enhance the guest experience Assist in load in/load out tasks. Assist in Inventory audit tasks. Assist in outdoor and indoor parking-related tasks.

Education

● Must be at least 18 years of age ● High School graduate or GED ● Customer service experience preferred Skills & Abilities: ● The ability to read, speak and effectively understand the English language ● Standing and/or walking for much of the time/ length of assigned shift/ ability to lift up to 50pounds alone ● Solving practical problems dealing with a variety of variables ● Must possess above average communication skills ● Safety conscious ● Outgoing and friendly ● Willing to actively engage guests ● Ability to learn and understand exhibit content in order to be able to answer general guest queries ● Commitment to providing the best in customer service