Case Manager - Pacific Time Hours

ABOUT FINCH Our mission is to make justice radically more accessible to every American household. We combine expert operators with purpose-built AI to automate the admin work of consumer law and put clients first by handling intake, claim opening, medical records, police reports, lien management, demands, and everything in between.

Since launching in April 2025, we’ve raised a $20M Series A https://sequoiacap.com/article/partnering-with-finch-ai-powered-justice backed by Sequoia, Redpoint, and the founders & CEOs of Door. Dash, Ironclad, and Digits and are running pre-litigation for over 125 of the highest-volume personal injury firms https://www.

finchlegal.com/customers across the country. Explore life at Finch https://app.notion.com/p/Life-at-Finch-32fe7a322002810cabf6f9547800f2a2?pvs=21 for more. THIS ROLE Case Managers ensure cases move forward quickly and comprehensively. You’ll focus on the operational heart of pre-litigation—opening claims, managing medical record requests, securing police reports, and resolving lien issues—so attorneys can work with complete, timely information.

This role requires working Pacific Time (PT) business hours to support our West Coast clients and legal teams. Candidates may work remotely from other time zones but must be available during the required Pacific Time schedule.

WHAT YOU'LL DO

• Open insurance claims and manage communication with carriers
• Request, track, and follow up on medical records and police reports
• Monitor lien and subrogation issues, ensuring timely resolution
• Partner with lead paralegals to prepare cases for demand drafting
• Identify and fix operational bottleneck. YOUR TEAM: LEGAL OPERATIONS Legal Operations is responsible for delivering exceptional outcomes for our law firm partners and their injured clients with precision, speed & care. At Finch, we’re building a team of the top 1% of legal operators with experience from law firms across America, and enabling them with next-generation technology to serve more clients, with more humanity. YOU MIGHT BE A FIT IF YOU:
• Have 2+ years in personal injury (PI) law, legal operations, case management, or claims handling
• Are process-driven and detail-oriented
• Communicate effectively with both clients and attorneys
• Thrive in fast-paced, high-volume environments
• Are bilingual in Spanish/English (preferred, not required)
• Able to work Pacific Time hours COMPENSATION $60,000 – $85,000 annual salary + equity ADDITIONAL BENEFITS INCLUDE: - 100% coverage for health, dental, and vision - 401(k) retirement plan
• Flexible PTO (we trust you to take the time you need)