Residential Operations Manager

Key Responsibilities

Leadership & Team Oversight Holds technicians accountable to schedules, KPIs, and documentation standards Coaches and develops technicians for performance and retention Creates a culture of ownership, responsibility, and follow-through Maintains open lines of communication between field and office Operational Excellence Ensures daily scheduling and dispatching runs smoothly Manages return trips, parts ordering, and work order completion Oversees calendar accuracy and job documentation compliance Tracks and enforces clock-in/out procedures Customer-Centric Focus Follows up on customer issues and ensures timely resolutions Reviews open work orders and return visits to prevent customer delays Prioritizes jobs and technician assignments based on customer impact Revenue & Efficiency Minimizes return visits Ensures accurate job notes and billing information Monitors tech productivity and job profitability Supports upsell opportunities and technician RMR contributions Reporting & Communication Submits regular updates on team KPIs and job status Communicates clearly with managers and other departments Participates in daily/weekly huddles with useful, actionable insights Traits & Competencies Strong attention to detail and follow-through High emotional intelligence and conflict resolution skills Proactive mindset with ability to anticipate and solve problems Tech-savvy with systems like Field Hub, Google Workspace, spreadsheets, and more Why Work at Preventia?

Competitive Pay & Benefits: Competitive Pay: $60,000+ based on experience. 401(k) with company matching Health, dental, vision, and accident insurance Short and long-term disability Paid time off Paid training and career development Health savings account (HSA) Voluntary life insurance & Critical Illness with Cancer coverage Preventia Perks: Preventia pays a portion of employee monthly premium for health insurance, free home monitoring, and a Christmas Club (+ match) A Company That Lives Its Values: At Preventia, we’re committed to our core values: Enjoy what you do Anticipate needs, over-communicate, and exceed customer expectations Operate as a team Be honest and hold yourself to a higher standard A Culture of Accountability: We work hard to ensure that our purpose, values, and promises are upheld.

We’re a team that holds each other accountable to our highest standards of service and performance. Schedule: Shift: 8-hour day shifts Days: Monday to Friday Location: In-person at our Columbia, TN office Please do not submit a job board generated resume. Please upload a resume you created in the format required for the system you are applying through.

Preventia is an equal opportunity employer. Salary $60,000 - $80,000 per year