Food & Beverage Multi Outlet Supervisor

Ensure consistent, high-quality service standards across all outlets Oversee front-of-house operations, including casino beverage service and restaurant outlets Verify all opening, closing, and operational procedures are performed to standards Conduct regular floor presence, including table visits, to ensure guest satisfaction and build relationships Maintain a clean, safe, and properly functioning environment in all areas Supervise, coach, and develop supervisors and front-of-house employees Implement and oversee training programs to ensure service excellence Conduct employee evaluations, performance appraisals, and development planning Maintain positive employee relations and administer progressive discipline when necessary Demonstrate and reinforce service standards (friendly greeting, engagement, guest satisfaction, and warm farewell) Create and manage schedules to ensure optimal service levels and labor efficiency Ensure training and staffing plans are executed accurately and timely Manage budgets, labor costs, and operational expenses while minimizing overtime Monitor cash handling procedures, including cash drops and cashier accuracy ADDITIONAL REQUIREMENTS Ability to stand, walk, bend, and lift up to 50 lbs.

Ability to work long hours, including nights, weekends, and holidays Comfortable working in high-noise, fast-paced environments with secondhand smoke exposure Ability to respond calmly under pressure and handle challenging situations Must be able to observe, communicate, and respond to visual and auditory cues Strong leadership, communication, and interpersonal skills Excellent customer service and team-building abilities Ability to manage multiple priorities in a fast-paced environment Demonstrated problem-solving and decision-making skills Ability to work independently and collaboratively High School diploma or equivalent required College degree preferred 3–5+ years of progressively responsible food & beverage leadership experience (including supervisory roles)