Call Center Rep- Mfp-2111

Job Details: Job Location: Artesia

• Artesia, NM, Position Type: Full Time, Education Level: High School Diploma / GED, Salary Range: $15.00 - $22.00Hourly, Job Shift: Any, Job Category: Business Office, ESSENTIAL FUNCTIONS: Answer incoming calls, screen calls, transfer to correct extension. Help callers with questions re: department Fax #’s, directions, clinic hours, etc. Data entry, take credit card payments over the phone, and paging over intercom. Customer Service with a smile. ADDITIONAL RESPONSIBILITIES: Print patient payments that need to be transferred to CPSI and send to Financial Counselor and Business office, run CC machine, data entry for write-offs, adjustments and charges. Keep a total of all calls daily. Other duties as assigned. KNOWLEDGE/SKILL/ABILITIES: Able to answer continuous incoming calls, Multi-tasking, knowledge of departments and what their function is, basic computer skills, data entry experience, customer service skills AGE-RELATED COMPETENCIES: Demonstrates the basic knowledge and skills necessary to identify age-specific patient needs appropriate for this position. Information Management: Treats all information and data within the scope of the position with appropriate confidentiality and security. Risk Management/Quality Management/Safety: Cooperates fully in all Risk Management, Quality Management, and Safety Activities and Investigations. MINIMUM POSITION QUALIFICATIONS: Education – High school diploma or equivalent. Work Experience – Customer service, computer. Experience in a healthcare setting preferred. Training – none. License/Certification – N/A ENVIROMENTAL CONDITIONS: Work environment can consist of daily patient contact, which may include exposure to blood, or other body fluids. Qualifications: