Customer Service Manager

Description Now Hiring: Customer Service Manager – Immediate Opening Location: Moser’s Grocery Store – Fulton, MO FLSA Status: Non-exempt Get Paid. Get Perks. Get Ownership. Join a 100% employee-owned company where your work directly contributes to your future. Looking for a customer service, retail management, or front-end leadership opportunity in Fulton, MO?

As a Customer Service Manager, you’ll lead front-end operations, support team members, and help create an outstanding shopping experience in a fast-paced grocery store environment. What You Get Weekly pay + competitive wages Employee-Owned (ESOP) – earn company stock at no cost to you Full-time, stable hours Leadership development and advancement opportunities Hands-on experience in retail operations and team leadership Opportunity to grow within store leadership roles A team-focused environment where you can take ownership What You’ll Do Supervise front-end operations and checkout processes Train, mentor, and support cashiers and front-end team members Resolve customer concerns and ensure excellent customer service Monitor cash handling procedures and POS system accuracy Schedule staff and assign daily tasks Enforce store policies and operational procedures Support overall store operations and collaborate with leadership Manage lottery machine operations and front-end compliance Help improve customer experience and operational efficiency Maintain a clean, organized, and customer-friendly front-end area What We’re Looking For Previous customer service, retail, or front-end management experience preferred Strong leadership and team management skills Excellent communication, problem-solving, and conflict-resolution abilities Experience with cash handling and POS systems Knowledge of customer service best practices and store procedures Ability to multi-task in a fast-paced environment Professionalism, reliability, and attention to detail Willingness to collaborate with fellow employee-owners and management Flexible full-time availability (days, evenings, weekends, holidays) Work Environment Fast-paced grocery store front-end environment Exposure to varying temperatures near entrances and exits Standing for extended periods; lifting up to 25–50 lbs This is not an official description but represents major responsibilities a new hire can expect to perform.

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