Call Center Patient Representative

Description NOW HIRING: CALL CENTER PATIENT REPRESENTATIVE Michigan Institute of Urology Full-Time and Part-Time Positions Available Have the best of both worlds with a hybrid work schedule! Michigan Institute of Urology is seeking Call Center Patient Representatives to join our team. This is a hybrid position, allowing you to work a couple of days from home and a couple of days from the office.

Position Details Monday–Friday 8:00 AM–5:00 PM No nights No weekends Hybrid work environment High-volume inbound call center Schedule patient appointments Assist patients with questions and inquiries Provide excellent customer service and support What We’re Looking For The ideal candidate will have: Excellent phone etiquette and communication skills Experience working in a high-volume inbound call center Medical scheduling experience preferred Strong attention to detail Excellent organizational and multitasking skills A professional and patient-focused approach The ability to remain calm and efficient in a fast-paced environment Full-Time Position 40–42 hours per week Full-time employees are eligible for: Paid Time Off Paid Sick Time Paid Holidays 401(k) Health Benefits Voluntary Benefits Part-Time Position 16 hours per week | 2–3 days per week Must be available to work Monday or Tuesday.

Part-time positions are not benefit eligible . Office Location Michigan Institute of Urology 14460 Lakeside Circle Suite 200 Sterling Heights, MI 48313 Join Our Team If you have strong communication skills, enjoy helping patients, and have experience working in a busy call center environment, we would love to hear from you.

Apply today and join the Michigan Institute of Urology team! GENERAL SUMMARY The Call Center Patient Representative answers phones promptly and professionally, and is responsible for scheduling patient appointments, entering and updating patient demographic information, and verifying insurance information.

Requirements

ESSENTIAL JOB FUNCTION/COMPETENCIES Responsibilities include but are not limited to: Responsible for acquiring critical demographic, financial, medical and insurance information from patients in a professional, courteous, caring and compassionate atmosphere. Answers telephones in a professional manner. Schedules appointments.

Takes messages for patients using electronic medical records. Verifies and updates patient demographic information. Registers new patients. Addresses patient requests and inquires. Resolves patient concerns. Returns calls as necessary. Updates registration and insurance information for existing patients. Performs other position related duties as assigned.

Employees shall adhere to high standards of ethical conduct and will comply with and assist in complying with all applicable laws and regulations. This will include and not be limited to following the Solaris Health Code of Conduct and all Solaris Health and Affiliated Practice policies and procedures; maintaining the confidentiality of patients' protected health information in compliance with the Health Insurance Portability and Accountability Act (HIPAA); immediately reporting any suspected concerns and/or violations to a supervisor and/or the Compliance Department; and the timely completion the Annual Compliance Training.

CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS N/A KNOWLEDGE | SKILLS | ABILITIES Adept at multitasking. Customer-oriented with ability to remain calm in difficult situations. Detail-oriented. Excellent verbal and written communication skills. Knowledge in healthcare systems operations such as EMR. Skill in using computer programs and applications including Microsoft Office.

Complies with all health and safety policies of the organization. Complies with HIPAA regulations for patient confidentiality.

EDUCATION

REQUIREMENTS High School Diploma or equivalent required. EXPERIENCE REQUIREMENTS Previous experience in a busy medical office preferred. REQUIRED TRAVEL N/A PHYSICAL DEMANDS Carrying Weight Frequency 1-25 lbs. Frequent from 34% to 66% 26-50 lbs. Occasionally from 2% to 33% Pushing/Pulling Frequency 1-25 lbs. Seldom, up to 2% 100 + lbs. Seldom, up to 2% Lifting

• Height, Weight Frequency Floor to Chest, 1 -25 lbs. Occasional: from 2% to 33% Floor to Chest, 26-50 lbs. Seldom: up to 2% Floor to Waist, 1-25 lbs. Occasional: from 2% to 33% Floor to Waist, 26-50 lbs. Seldom: up to 2%