Patient Services Representative

Patient Services Representative (PSR) Patriot Urgent Care is a leading urgent care operator in the state of Maryland. Our mission is to provide the perfect patient experience so our patients can “Get in. Get out. Get better”. We are currently seeking a Patient Services Representative for our urgent care clinics. The Patient Services Representative provides excellent customer service to patients and clerical support to clinical staff.

Employees in this role are the first point of contact with patients. We are looking for someone who is enthusiastic, friendly and has strong customer service and communication skills. Company Perks and Benefits: On-the-job Training Employee flat-rate medical services at CRH-affiliated clinics Medical, Dental, Vision Insurance 401(K) Match Flexible Work Schedules Generous PTO Plan Employee Assistance Program Complimentary Financial Planning Collaborative Work Environment Growth Opportunities Annual Merit Increases Employee Referral Bonuses PRIMARY RESPONSIBILITIES: Promptly greet patients and visitors in the waiting area in a friendly and helpful manner.

Check in patients, verify insurances, update necessary patient information in the system, and collect copay. Serve as a patient advocate to provide world-class care in coordination with clinical staff and providers. Promptly answer incoming phone calls. Maintain a neat and orderly waiting room. Assist patients with ambulatory difficulties, including obtaining wheelchairs and provide assistance with walking.

Responsible for opening and closing clinic procedures and reporting. Perform additional clerical duties as necessary.

QUALIFICATIONS

High school diploma or equivalent Minimum of one (1) year of reception/front desk experience (coordinator, receptionist, clerk, agent, specialist, etc.) Customer service experience in a healthcare outpatient setting preferred Ability to work up to 12-hour shifts during the week or weekend as needed Ability to escort or transport patients by wheelchair or stretcher when needed Detail-oriented with excellent interpersonal communication skills Basic computer skills including familiarity with electronic medical records Types 25 words per minute CRH Healthcare provides a professional work environment, a strong clinical support organization and a competitive compensation and benefits package.

CRH Healthcare is an equal opportunity employer: M/F/D/V