Account Associate - State Farm Agent Team Member

ABOUT OUR AGENCY: Our agency opened in November 2011 and is a growing team currently made up of two team members plus myself, with plans to expand. Before becoming an agent, I worked in sales and as a State Farm team member, which helped build a strong foundation in both customer relationships and business development.

I’m a second-generation State Farm agent, born and raised in Cheektowaga, and proud to serve my hometown community. I’m also a graduate of the University at Buffalo and come from a family deeply rooted in the industry. We stay highly involved in the community through the Cheektowaga Chamber of Commerce, local events, and support for the Buffalo Police and Fire Departments.

We also participate in community golf tournaments and other local initiatives. For our team, we offer life insurance, paid gym membership, health benefits, reimbursement for licensing costs, professional development opportunities, and a strong focus on work-life balance. Our office culture is high-performing, growth-driven, and always learning.

We’re building a winning team and looking for someone who sees the bigger picture - someone who is entrepreneurial, hungry, and driven to help others. The right person will be a strong communicator, problem solver, and relationship builder who wants to grow and succeed as part of a motivated team. ROLE DESCRIPTION: As {{ job.

name }} for {{ account.name }}, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.