Customer Experience Manager

The Customer Experience Manager is responsible for designing, implementing, and optimizing customer experience strategies. This role acts as the voice of the customer within the organization, working cross-functionally with Sales, Operations, Finance, Logistics, Engineering, and Quality to ensure that customers receive consistent, high-quality service.

The CE Manager leads a customer experience team across multiple locations, including Europe, to ensure consistent standards, processes, and metrics are met that will result in outstanding customer satisfaction. The ideal candidate has strong continuous improvement aptitude, excellent communication skills, and demonstrated experience improving customer satisfaction in a manufacturing environment.