Client Regional Coordinator

Company: Point Care Pty Ltd (Registered NDIS Provider) Location: North Queensland / South Queensland, Queensland About Point Care: Point Care is dedicated to enhancing the lives of people with disabilities, providing high-quality person-centred services and support under the National Disability Insurance Scheme (NDIS).

As a family-owned business, we are passionate about empowering our clients, fostering independence, and promoting inclusion in the community. We respect our clients and our dedicated support staff and seek to provide a positive experience for every stakeholder connected with our organisation.

Position Summary

The Client Regional Coordinator (North Queensland / South Queensland) will work under general direction to manage and control their respective service regions. This role requires the application of skills and knowledge gained through qualifications and/or previous experience and involves supervising various functions within the work area.

The Client Regional Coordinators are responsible for the performance and compliance of their allocated region, contributing to the development of work methods and setting outcomes. Reporting to: Operations Coordinator Direct Reports: Support Workers, key workers, Team supervisors (Support Worker, Cleaners, Garden Maintenance workers) Works with: Business development coordinator, Social Media Officer, and Intake/ account.

Key Responsibilities

● Recruitment and Supervision: Recruit, appraise, manage, educate, and monitor the performance of all Support Workers, key Workers, Team Supervisors, for the region to ensure that suitably qualified and experienced personnel are available. ● Scheduling and Allocation: Oversee the scheduling and allocation of support workers to ensure that clients’ needs are met.

● Performance and Compliance: Ensure that all KPIs for the region are met in accordance with management directives and compliance requirements. ● Business Development: Work closely with the Business development coordinator to generate and convert leads through sales and marketing initiatives. Identify and pursue new business opportunities within the NDIS sector.

● Relationship Management: Maintain and build relationships with existing participants, Support Coordinators, Plan Managers, and Allied Health Professionals. Foster positive working relationships with external and internal stakeholders. ● Client Onboarding: Manage the initial assessment, intake, and onboarding processes for new participants.

Provide advice and information to potential clients, carers, parents, and families. ● Reporting: Prepare monthly activity, performance, and compliance reports for the Operations Coordinator. ● Records Management: Maintain clear and accurate records. Develop, control, and administer a records management service for the receipt, custody, control, preservation, and retrieval of records.

● Brand Awareness: Act as the ‘face’ of the business, building brand awareness. Network across the disability and community care sector. ● Internal Audit: Attend existing SIL homes and report findings as part of our internal audit process. ● Sales Targets: Meet and exceed sales targets and growth objectives. ● Client Support: Act as the primary point of contact for NDIS clients, addressing and resolving any issues or concerns.

Assist clients with their NDIS plan, including goal setting, planning, and budget management. ● Policy and Procedure Updates: Stay updated with new policies, procedures, and guidelines of NDIS. ● Coordination: Liaise with and coordinate local contractors as required. Coordinate with internal and external teams (e.g., case managers, support coordinators) to ensure client needs are met.

● Customer Feedback: Monitor and analyse customer feedback and use it to make improvements to the company's services. ● Oncall: Assist with Oncall and after-hours duty in a scheduled roster.

Requirements

● Qualifications: Relevant four-year degree with one year of relevant experience; three-year degree with two years of relevant experience; associate diploma with relevant experience; or lesser formal qualifications with substantial years of relevant experience. ● Experience: At least 2 years of experience in team leader or support management within the NDIS sector.

● Knowledge: Strong understanding of the NDIS and its guidelines, statutory requirements relevant to work, and organisational programs, policies, and activities. ● Skills: Strong communication and interpersonal skills, ability to multitask and manage multiple clients at once, problem-solving and conflict resolution skills, leadership and team management skills, and proficiency in Microsoft Office Suite and data analysis software.

● Specialist Expertise: Ability to provide specialist expertise or advice in their relevant discipline and supervise various functions within a work area or activities of a complex nature. ● Time Management: Skills in managing time, setting priorities, planning and organising own work and that of lower classified staff and/or volunteers.

Benefits

● Competitive remuneration ● Access to ongoing training and development opportunities ● Very supportive Management Team ● Growing Organisation Expected Salary: $87,339.2 per annum plus supaanuation(exclusive)