Director Of Operations - Community Living Services

Job Details: Job Location: National Center on Institutions and Alternatives Inc

• Baltimore, MD, Position Type: Full Time, Education Level: Bachelor's Degree, Salary Range: $90000.00 - $90000.00Salary, Job Shift: Day, Job Category: Management, At NCIA, you'll join a mission-driven family dedicated to empowering individuals with intellectual and developmental disabilities to live meaningful, self-directed lives. As the Director of Operations – Community Living Services, you'll lead impactful programs, support dedicated teams, and help ensure individuals receive high-quality services that promote independence, inclusion, and choice. We foster a collaborative, supportive culture where employees are valued, successes are celebrated, and meaningful work is paired with a strong sense of teamwork and purpose. Beyond the rewarding work, you'll find a culture built on collaboration, respect, and connection. We celebrate achievements, support one another, and foster an environment where employees can grow professionally while making a lasting impact on the lives of those we serve. Together, we're changing lives, one person at a time. NCIA is seeking an experienced and mission-driven Director of Operations – Community Living Services to provide strategic and operational leadership for a multi-site Community Living program serving individuals with intellectual and developmental disabilities. This role oversees program operations, staffing, compliance, quality assurance, budgets, and service delivery to ensure safe, person-centered supports that promote independence, dignity, and quality of life.

Key Responsibilities

Provide leadership and oversight for multiple Community Living sites, ensuring high-quality, person-centered services. Supervise Community Living managers and medical/health suite personnel while providing operational oversight across programs. Manage staffing, scheduling, budgets, resource allocation, and program performance.

Ensure compliance with NCIA policies, DDA requirements, Community Settings Rule standards, and other regulatory requirements. Oversee incident management, participant fund processes, documentation systems, audits, and corrective action plans. Partner with Human Resources on recruitment, retention, employee relations, performance management, and staff development.

Build and maintain positive relationships with participants, families, employees, regulators, community partners, and other stakeholders. Participate in admissions, transfers, discharges, and interdisciplinary team processes. Support continuous quality improvement initiatives across all Community Living services. We believe in investing in our employees.

NCIA offers a comprehensive benefits package that includes medical, dental, and vision insurance, tuition reimbursement, floating holidays, and other benefits that support your well-being, growth, and work-life balance. NCIA is an Equal Opportunity Employer committed to fostering an inclusive workplace and providing reasonable accommodations to qualified individuals with disabilities.

Qualifications

Education

Bachelor's degree in Human Services, Psychology, Social Sciences, Business Administration, Education, or a related field preferred. Equivalent combination of education and relevant experience may be considered. Experience Minimum five (5) years of experience managing multi-site Community Living or similar human services programs.

Minimum five (5) years of supervisory experience Licenses/Certifications Certified Medication Technician (CMT) credential required. Valid Maryland Driver's License with fewer than three (3) points and an acceptable driving record.