Quality & Operational Excellence Manager

Quality & Operational Excellence Manager with 4–6+ years of experience driving SOP compliance, operational audits, and process improvement within luxury hospitality environments. Proven ability to standardize procedures, identify performance gaps, and implement corrective actions that improve consistency, efficiency, and brand adherence across multi-department operations (Rooms, F&B, Spa, Recreation).

Strong analytical and reporting capabilities with expertise in data-driven decision-making, cross-functional collaboration, and continuous improvement. Adept at reinforcing training effectiveness, enhancing operational workflows, and ensuring consistent execution of service standards aligned with organizational goals.