Customer Care Assistant BG (maternity cover)

We are looking for a CUSTOMER CARE ASSISTANT to join our Team! As Customer Care Assistant you will effectively support all tasks related to Sales and Customer care for Bulgarian clients. This is an office-based position. The position is a maternity cover with the possibility for a permanent extension.

• Managing customer onboarding process – contract activation and customer data control;
• Process customers’ orders and requests via phone, e-mail and ticketing system in a timely and professional manner (we are not a call center);
• Resolve customer issues and complaints;
• Coordinate with other departments to ensure seamless customer service;
• Identify and report recurring customer issues to help improve service processes;
• Stay informed about product updates, promotional offers, and company policies;
• Provide accurate information about products and services;
• Administrative activities related to logistics (if necessary);
• Assist in training junior customer service representatives.
• Very good communication and organization skills
• Attention to detail and very good time management
• Strong problem-solving abilities
• Ability to work both independently and collaboratively within a team
• High level of customer orientation
• Ability to handle stressful situations and manage multiple tasks simultaneously
• Experience as Customer Care Assistant or similar customer support is a plus, but not mandatory.
• Familiarity with CRM systems is an advantage
• Knowledge of MS Office
• Fluent Bulgarian
• Very good command in English
• High school diploma WHY JOIN US? At Eurowag Group, we embrace diversity and believe in equal opportunities for all. We warmly welcome qualified applicants from all backgrounds, without regard to race, color, religion, gender identity, sexual orientation, national origin or any other unique trait. We value our employees' well-being and professional growth. EW is diverse, disruptive and still evolving; we choose newcomers not only by skills, but also by whether they can be real colleagues through shared values. Join us in creating an inclusive and welcoming atmosphere at Eurowag Group, where everyone has a chance to shine. WE TAKE GOOD CARE OF PEOPLE, AND OUR BENEFITS ARE A PERFECT PROOF OF THAT:
• A monthly budget of 80 EUR to be used upon your choice fully for Meal vouchers, or in combination with a Multisport card
• 25 days of paid holidays
• 1 extra day off (Founder's Day)
• Health insurance after the probation period
• Home office option after probation period
• Referral Rewards through our 'Go Far' scheme
• Other learning and development opportunities such as language and functional training, mentoring, coaching
• Team-buildings Together We Go Far!