Assistant District Manager

Assistant District Manager Convenience Store / Restaurant Operations Employment Type: Full-Time --- Position Summary The Assistant District Manager (ADM) supports the District Manager in overseeing the daily operations, financial performance, and team leadership across a group of convenience store/restaurant locations.

This role acts as a critical link between store-level management and district leadership, ensuring consistent execution of brand standards, food safety protocols, customer service expectations, and profitability goals. The ADM will frequently assume full district responsibilities in the District Manager's absence and is expected to develop into a District Manager role.

--- Key Responsibilities Operational Oversight

• Conduct regular store visits across the district to assess operational compliance, cleanliness, food safety, merchandising, and customer service standards.
• Support store managers in troubleshooting day-to-day operational issues, including staffing gaps, equipment failures, and inventory shortages.
• Ensure all locations comply with health department regulations, company safety policies, and brand operating standards.
• Assist in opening new store locations, including staffing, training, and initial operational setup. Financial Performance
• Monitor sales, labor costs, food/beverage cost percentages, and shrink across assigned stores.
• Assist in developing and managing store-level budgets and identifying cost-saving opportunities.
• Analyze P&L statements with store managers and develop action plans to correct unfavorable trends.
• Support inventory management, cash handling audits, and loss prevention initiatives. Team Leadership & Development
• Coach, mentor, and support store managers and assistant managers in leadership, operations, and customer service.
• Assist with recruiting, interviewing, hiring, and onboarding of store-level management and staff.
• Conduct performance evaluations and support disciplinary actions in partnership with HR and the District Manager.
• Deliver or oversee training on food safety, POS systems, customer service, and company policies.
• Help build bench strength by identifying and developing high-potential employees for promotion. Customer Experience
• Monitor customer feedback, mystery shop results, and online reviews; partner with store teams to address gaps.
• Ensure consistent execution of promotional programs, product launches, and merchandising resets.
• Resolve escalated customer complaints that store management is unable to settle independently. Compliance & Risk Management
• Ensure adherence to food safety certifications (e.g., Serv. Safe), labor law compliance, and OSHA standards.
• Support audits (internal and external) and ensure timely correction of any deficiencies.
• Enforce company policies related to cash handling, inventory control, and loss prevention. Administrative & Reporting
• Prepare and present operational and financial reports to the District Manager and senior leadership.
• Maintain accurate records of store visits, action plans, and follow-up items.
• Assist in scheduling, payroll review, and labor forecasting across the district.

Qualifications

Required:- 3+ years of multi-unit or single-unit management experience in convenience retail, quick-service restaurant (QSR), or hospitality industry.

• Proven track record of meeting or exceeding sales and profitability targets.
• Strong knowledge of KPI performance, labor scheduling, and inventory control.
• Valid driver's license and reliable transportation (frequent travel between store locations required).
• Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.Preferred:- Prior experience supporting or managing multiple locations.
• Food safety certification (Serv. Safe or equivalent).
• Familiarity with POS systems, inventory management software, and Microsoft OfficeSkills & Competencies:
• Strong leadership and coaching ability.
• Excellent verbal and written communication skills.
• Ability to manage competing priorities across multiple sites.
• Problem-solving orientation with a hands-on, roll-up-your-sleeves approach.
• High integrity and sound judgment in handling cash, inventory, and personnel matters. Physical Requirements
• Ability to stand, walk, and move throughout store locations for extended periods.
• Ability to lift up to 25-50 lbs occasionally (inventory, equipment, supplies).