Concierge (Hôtel Swexan)

Company Overview Harwood Hospitality Group, Dallas’ premier Hospitality owner-operator, introduces its most complete expression of a multi-generational vision in Harwood District’s first hotel, Hôtel Swexan. The Hotel is a new destination, with an uncompromising mission that values experience above all. It is a place like no other that draws inspirations from the world’s greatest cities

• New York, London, Paris - together in one location to create something completely new. Local expertise with an international influence. Classic and contemporary, the hotel is a twist on conventions. Part collection, part creativity, and always elegant. Guests stay to get lost - in culture and conversation. The Hotel is a world of its own, a meeting place, a hideaway, a stomping ground. For celebration or solitude. Designed with all generations in mind, Harwood District’s hotel plays host to an eclectic mix of personalities. It is a timeless setting where locals mix with out-of-towners and old souls encounter the young at heart. Intimate, immersive, and transportive. Hôtel Swexan has a surprise around every corner. Forget, for a second, where you came from, and leave with a memory that keeps you coming back.

Position Summary

The Concierge is a key contributor to the Front Office team, provides exceptional guest experience, and will be responsible for the service of guests and coworkers at all times.

Responsibilities

Greets guests and provides general assistance to guests, peers, and other department employees & leadership. Manage guest inquiries regarding the hotel, offerings, and experiences. Anticipate and assess guest’s needs, responds promptly and acknowledge all guests. Develop a thorough knowledge of hotel services and surroundings.

Offers directions, recommends restaurants or area attractions, and makes reservations or travel arrangements upon request. Accepts packages or arranges for scheduled deliveries. Utilize hotel systems to ensure all guest requests are completed. May assist with guest check-in or check-out. Maintains in a professional and kind manner at all times while communicating with hotel guests and other hotel departments.

Maintains the highest level of confidentiality regarding guests and staff. Responsible for professionally handling all guest complaints and reports them to management. Other duties as assigned.

Requirements

Previous experience in a Front Desk or Concierge role in a luxury hotel Ability to stand for long periods of time. Exceptional communication and written communication skills. Customer/client orientation and problem-solving skills. Able to work efficiently within a team environment.