Service Support Associate I (Temp)

Responsibilities

Ensures all contract transactions are done accurately and on time. Ensures all required information is logged in the appropriate systems and databases. Provides accurate solutions to contract issues and concerns raised by the market units or other points of contact. Liaises with the market units regarding any detail/s not sufficiently clear to ensure transactions are accurate.

Guarantees accuracy in all transactions as per agreed SLA and complies with the defined procedures and standards set forth within the workgroup/team. Ensures that proper monitoring is in place and required reports are delivered in a timely manner. Pays close attention to details and has the ability to perform all duties with the least amount of supervision.

Performs other duties that may be assigned in the line of work.

Requirements

Fresh graduates or candidates with 1–3 years of relevant work experience. Bachelor’s degree in any course. Strong administrative, analytical, and organizational skills, with high attention to detail. Demonstrates initiative, ownership, and the ability to work with minimal supervision. Effective time‑management skills and the ability to handle high volume transactions and multiple tasks.

Strong teamwork and collaboration skills. MS Office proficient. Ability to work and multi-task in a fast-paced environment. Basic understanding of service operations or the service business is an advantage.