Cafe Manager

We are looking for a reliable, organised, and experienced Café Manager to lead daily operations. You will supervise the team, maintain excellent customer service, oversee stock and cash controls, and ensure the café runs efficiently. This is a hands-on role requiring an active presence on the floor, strong leadership and close attention to detail.

Responsibilities

Daily Operations and Customer Service: Oversee opening, service and closing procedures. Ensure drinks and food consistently meet approved recipes, portion sizes and presentation standards. Maintain a clean, welcoming and organised café. Resolve customer complaints professionally and promptly. Monitor equipment and report maintenance issues.

Staff Supervision: Prepare staff rotas and manage shift coverage. Monitor attendance, punctuality, appearance and performance. Train staff on service standards, recipes, hygiene and operating procedures. Conduct team briefings and address performance concerns fairly. Support the team during busy periods. Sales and Cash Control: Ensure every order is entered into the POS before preparation.

Reconcile cash, card and transfer payments against POS records at each shift handover and daily close. Ensure transfers are verified through approved business payment channels. Check discounts, refunds and voids follow the owner’s approval process. Report shortages, discrepancies and unusual transactions promptly. Keep accurate records of approved expenses and petty cash.

Stock and Cost Control: Conduct daily checks of high-value ingredients and regular full stock counts. Compare ingredient usage with sales and approved recipes. Record wastage, remakes, complimentary items and staff consumption. Check deliveries against orders and invoices. Monitor stock levels, expiry dates and storage conditions.

Submit purchase requests for approval and prevent avoidable shortages or waste. Reporting and Business Performance: Submit a daily report covering sales, expenses, cash reconciliation, stock discrepancies, and operational issues. Track sales targets and recommend practical ways to improve performance. Monitor customer feedback and suggest service improvements.

Maintain accurate operational records and provide clear handovers.

Requirements

At least two years of supervisory or management experience in a café, restaurant or hospitality business. Practical experience using POS systems, reconciling sales and managing inventory. Ability to work calmly during busy service periods.

Understanding of food hygiene and safe storage practices. Ability to use spreadsheets and prepare clear reports. Coffee and matcha service knowledge is an advantage. Preferably a female candidate.

Benefits

300,000 - 400,000 net