IT Help Desk Technician

Job Details: Job Location: Rancho

• Las Vegas , NV, Salary Range: $57414.24 - $63793.60Salary, Duties and Responsibilities Respond to queries regarding technical malfunctions users may experience Diagnose and resolve hardware/software issues Follow help desk standards provided by the institution Inquire information sources when unprecedented issues arise Follow up with users to ensure issues have been resolved Administer software users interact with on a daily basis Ask questions that determine severity or cause of the issue Help set up initial workstations for users Document recurring issues Keep track of pending tickets and emails that may surface Qualifications: Qualifications Understanding of relevant software, hardware, and other technical equipment Knowledge base of customer service practices Be familiar with software troubleshooting practices Willingness to learn Relay information in a comprehensive manner Desired Technical Skills: Knowledge of database systems, data analytic techniques or financial systems a plus. Skilled at writing clear and concise requirements documentation, user stories, and training materials, understanding user requirements, and implementing solutions. PC skills include ability to use Microsoft Office products such as Excel and Word, as well is Internet Explorer. Agile SDLC Quality Assurance Methods Hardware and OS administration and maintenance Atlassian Software Package Microsoft Certification's