Member Service Representative II

Member Service Representative II First Flight Federal Credit Union Build Relationships. Find Solutions. Help Members Succeed. At First Flight Federal Credit Union, our mission is to help our Members achieve financial success. We believe meaningful relationships, thoughtful financial guidance, and exceptional service make a difference in the lives of the people and communities we serve.

We're looking for a Member Service Representative II who enjoys connecting with people, finding solutions, and helping Members make confident financial decisions. In this role, you'll apply your passion for service to help Members navigate important financial decisions, from financing a vehicle to exploring home equity options or selecting the right deposit account.

What You Love Helping people succeed. You enjoy learning about people's financial goals and connecting them with products and services that make a meaningful difference. Building lasting relationships. You understand that great service goes beyond a single transaction. You take pride in earning trust and becoming a reliable resource for Members.

Finding the right solution. You ask thoughtful questions, listen carefully, and use your knowledge and available resources to identify opportunities that benefit Members. Making things happen. You enjoy managing a process from beginning to end, following through on commitments, and making sure the details are right. Being part of a team.

You thrive in a collaborative environment where people support one another, share ideas, and work toward common goals. Growing your expertise. You're curious, receptive to feedback, and motivated to strengthen your financial knowledge and professional skills.

What You'll Do

Help Members Achieve Their Financial Goals Guide Members through consumer lending options, including auto, boat, RV, personal, and home equity lines of credit (HELOCs). Originate and process consumer loans, ensuring accuracy, regulatory compliance, and a positive Member experience. Manage the lending process from application through closing, communicating proactively and keeping Members informed along the way.

Identify financial needs and recommend appropriate loan and deposit products that provide meaningful value. Build Relationships That Last Establish trusted relationships with Members through attentive service, knowledgeable guidance, and consistent follow-through. Develop relationships with local dealerships and businesses to generate referrals and strengthen First Flight's lending opportunities.

Open new memberships and deposit accounts, helping Members select products that align with their financial needs and goals. Assist Members with account maintenance, servicing requests, and financial questions, taking ownership of their service experience. Contribute to Our Team's Success Work closely with branch teammates and lending partners to deliver efficient, accurate, and responsive service.

Maintain complete and accurate loan documentation while following established policies, procedures, and regulatory requirements. Take initiative in solving problems, managing priorities, and identifying opportunities to improve the Member experience. Support branch goals and additional responsibilities as needed, contributing to a culture of accountability, collaboration, and excellent service.

What You Bring to the Table Your Experience and Knowledge 2–3 years of financial services experience, preferably in a banking or credit union environment. A high school diploma or equivalent. Associate’s Degree preferred. Familiarity with consumer lending, financial products, and relationship-based service. Confidence using Windows-based systems and navigating multiple applications to serve Members efficiently.

The ability to obtain NMLS registration within 90 days of employment and complete First Flight's Membership Officer Certification. Your Strengths A relationship-first mindset. You build trust, listen actively, and make Members feel valued and understood. Sound judgment. You evaluate information, consider alternatives, and make thoughtful decisions that support both the Member and the credit union.

Strong communication. You explain financial information clearly, keep people informed, and navigate challenging conversations with professionalism. Ownership and follow-through. You take responsibility for your work, manage competing priorities, and see commitments through to completion. A collaborative spirit. You value teamwork, welcome feedback, and contribute positively to the success of those around you.

Initiative and adaptability. You approach challenges with curiosity, resourcefulness, and a willingness to learn. Your Commitment You understand that reliability, accuracy, and responsiveness matter in financial services. You're prepared to work onsite Monday through Friday during your scheduled shift, support Members through the completion of their service needs, and contribute consistently to your team's success.

Why First Flight? At First Flight, our work is about more than financial transactions. It's about people, relationships, and the opportunity to make a lasting impact. You'll be part of a team that values collaboration, accountability, respect, and a shared commitment to helping our Members achieve financial success. If you're ready to put your financial services experience to work in a role where relationships matter and your contributions make a difference, we'd like to meet you.

First Flight Federal Credit Union is committed to providing reasonable accommodations to qualified applicants and employees with disabilities in accordance with applicable law.