General Manager

Job Details: Job Location: The Forge on Lincoln

• Urbana, IL, Position Type: Full Time (30+ hours per week), Education Level: 2 Year Degree, Salary Range: $65000.00 - $75000.00Salary/year, Travel Percentage: Negligible, Job Shift: Day
• Including weekends, Job Category: Management, Location: Onsite
• Property Reports To: Regional Manager Who We Are At B.HOM Student Living, we are more than just a property management company—we create communities where people thrive. With a growing national footprint, we are building something special and looking for driven leaders who want to grow with us. We live our core values every day: People-First Service Accountability Empowerment Grit & Perseverance Diversity, Inclusion & Belonging Position Summary The General Manager has full responsibility for the overall operations and financial performance of the assigned community. This includes oversight of staffing, leasing, marketing, maintenance, financial management, and resident experience. This role is accountable for delivering strong operational results, driving NOI, and leading a high-performing team. What You’ll Do Leadership & Team Development Hire, train, coach, and develop all community team members Lead team scheduling and ensure appropriate staffing levels Address performance, attendance, and development opportunities proactively Foster a high-performance, accountable team culture Operations & Property Management Oversee all day-to-day property operations across departments Conduct regular inspections of units, common areas, and amenities Ensure property standards are maintained and enhanced Coordinate unit turns to meet move-in deadlines Leasing, Marketing & Resident Experience Support leasing efforts, tours, and sales activities as needed Maintain strong leasing and marketing strategies to achieve occupancy goals Build relationships with campus partners and local organizations Oversee resident relations, conflict resolution, and lease compliance Lead resident engagement programming and community events Financial Performance & Compliance Manage property budget, expenses, and financial performance to maximize NOI Monitor resident accounts for accuracy, collections, and timeliness Ensure adherence to internal financial controls and company policies Identify opportunities for operational and financial improvements Community & External Relations Develop partnerships with universities and local organizations Lead outreach marketing initiatives in the surrounding community Represent B.HOM professionally with residents, clients, and stakeholders Additional Responsibilities Perform other duties as assigned to support the success of the community What We’re Looking For Required Skills & Qualifications Strong leadership and team management experience Excellent communication skills, both written and verbal Strong customer service and problem-solving abilities Ability to manage multiple priorities in a fast-paced environment Proficiency in Microsoft Office and general computer systems Understanding of student housing operations and campus environments Ability to obtain any required state leasing license within required timeframe Preferred Qualifications Experience in student housing or multifamily property management Familiarity with property management systems such as Entrata Work Schedule Primarily Monday–Friday Extended hours, evenings, and weekends required based on business needs Physical Requirements Ability to move throughout the property and conduct inspections Frequent use of a computer and office equipment Ability to communicate effectively in person, phone, and written formats Occasionally lift up to 30 lbs. Ability to travel locally and occasionally overnight as needed Why Join B.HOM? Competitive compensation + performance-based bonus opportunities Comprehensive benefits package (medical, dental, vision) 401(k) with company match 12-weeks of Paid Parental Leave Company Paid Sabbatical Leave 12 company-paid holidays Birthday holiday Paid Time Off — Starting at 120 hours per year Sick and safe time Short and long-term disability insurance Pet insurance options Career growth opportunities within a rapidly growing organization A people-first culture focused on development and success Qualifications: B.HOM is proud to be an Equal Employment Opportunity Employer. We are committed to fostering an inclusive environment that celebrates diversity and empowers our team members to succeed.

Compensation

varies based on experience, location, and market conditions.