Patient Care Coordinator

The Patient Care Coordinator serves as the central point of contact for patients, referrals, and scheduling. This role is responsible for managing incoming referrals, coordinating appointments, verifying insurance, and ensuring patients are financially and administratively prepared before their visit. This is a high-responsibility, fast-paced role requiring strong attention to detail, professionalism, and the ability to follow structured workflows.

Key Responsibilities

Referral Management Receive and process incoming referrals from providers, hospitals, and community sources Maintain and update referral tracking system (Google Sheets or EHR) Perform outbound calls to schedule patients (minimum 3 documented attempts) Communicate referral outcomes back to referring providers (scheduled, unable to reach, declined, etc.)

Scheduling & Patient Coordination Schedule new and follow-up appointments accurately Ensure patients are scheduled with the appropriate provider and service type Manage cancellations, reschedules, and waitlists Send appointment reminders and confirmations Insurance & Financial Clearance Verify insurance eligibility and benefits prior to visits Review patient ledgers for outstanding balances or claim issues Contact patients 48–72 hours prior to appointments to: Confirm appointment Review estimated copay/coinsurance Collect prepayment or obtain card-on-file when required Front Desk Operations Greet and check in patients professionally Collect payments and maintain accurate documentation Ensure required forms, consents, and documentation are completed Maintain organized and compliant patient records Administrative Support Coordinate with providers, billing team, and management regarding patient issues Identify and escalate scheduling, billing, or workflow problems Assist with maintaining office efficiency and patient flow Qualifications Required High school diploma or equivalent 1+ year of experience in medical office, front desk, or patient coordination role Strong organizational and multitasking skills Excellent communication and customer service skills Comfortable handling high call volume and administrative tasks Preferred Experience in behavioral health or medical office setting Familiarity with insurance verification (Medicaid, Medicare, commercial plans) Experience with EHR systems and scheduling software Knowledge of referrals and prior authorization processes Key Traits for Success Detail-oriented and process-driven Reliable and accountable Professional and patient-focused Able to follow structured workflows and policies Strong problem-solving skills Why Join Curtis Behavioral Health Stable, growing healthcare practice Structured systems and clear expectations Opportunity for role growth and increased responsibility Supportive team environment Candidates must be comfortable following structured workflows and being held accountable to performance metrics.

Salary $13 - $15 per hour