Cashier-Other

Title: Cashier Department: Food & Beverage FLSA Status: Non-Exempt Shifts: Varies AM/PM Scope of Position: Education & Experience:

• High School diploma or GED certification and/or experience in a hotel or a related field preferred.
• Solid financial and computer skills needed.
• Strong cash handling experience is preferred. Physical Demands:
• Long hours sometimes required, including nights and weekends.
• Light work-Exerting up to 30 pounds of force occasionally, and /or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to be on your feet throughout the entire shift. Required Competencies
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations.
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations.
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.
• Process take-out orders; answer room service phone and process room service orders; practice suggestive selling techniques for all.
• Receive customer payment from servers and process transactions on cash register as outlined in the cash and charge procedures; give correct change.
• Verify correct room charges while customer is on hand.
• Balance cash drawer at close of shift; complete all opening/closing paperwork; document voids on void balance sheet.
• Assist Buspersons in clearing, cleaning and setting tables as necessary.
• Respond quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
• Complete all side work and cleaning duties per standards.
• Be familiar with the organization of the restaurant, lounges, and Room Service and know the function and hours of each.
• Have a good knowledge of menus and current specials in applicable departments.
• Prepare cashier report and balance bank at end of shift.
• Prepare and complete servers’ and service attendants’ tip report, if appropriate.
• Be attentive of guests’ needs and assist in providing a pleasant dining experience.
• Ensure correct lighting and temperature in the outlet and inform management of any changes that are needed.
• Properly take reservations for all outlets and include all necessary information.
• Answer the phone according to standards, and communicate effectively and courteously over the telephone.
• Have a complete knowledge of the standards of service for receiving a room service order.
• Perform other duties as requested by management.
• Attend all training/meetings as required by management. Reports to: Outlets/Restaurant Manager, Assistant Outlets/Restaurant Manager