Front Desk Coordinator

JOB TITLE: Front Desk Coordinator (Part-time, Saturdays only) DEPARTMENT: Clinical SUMMARY: Serve as a positive first point of contact and first impression when patients arrive to clinic by providing excellent customer service.

DUTIES AND RESPONSIBILITIES

Check patients in and out, while providing excellent customer service. Complete opening and closing procedures for better office flow. Review account before the patient’s appointment, and convey any pertinent information upon check-in such as past due accounts, additional fees, and any needed forms such as dental clearance forms.

Collect payments and answer or transfer any payment questions or concerns to the billing department. Update/Change patient payment methods as needed. Verify new patient forms have been completed accurately and maintain confidentiality of information. Call “no-show” patients to reschedule, next-day starts, and records to confirm appointments.

Scan patient forms and upload to patient account. Start contracts for all new patients to begin treatment. Update new insurance information in patient files to ensure the billing department can verify patient insurance. Keep all necessary patient forms stocked and ready for use. Answer clinic phone and schedule patients ensuring a smooth experience.

Record detailed notes on all interactions with patients over the phone within the patient’s file. Print daily schedule and reports for confirming appointments. Check e-mails, voicemails and follow up with patients accordingly. Provide and maintain detailed notes on all patient phone calls in appropriate systems. Maintain a professional front desk during phone calls and other patient interactions.

Communicate with patients any issues in treatment or customer service related issues. Performs other related duties as assigned by management. SUPERVISORY RESPONSIBILITIES: This job has no supervisory responsibilities.

QUALIFICATIONS

High school diploma or general education degree (GED). Two years of medical or dental front desk experience. Computer skills preferred: Dolphin, OrthoFi, Microsoft Dynamics CRM; Microsoft Outlook & Excel. Bilingual in English and Spanish (preferred but not required)