Landscape Grounds Supv 2

Job Summary

Under the direction of the Associate Director of Grounds & Integrated Pest Management (IPM), the Landscape Grounds Supervisor 2 provides direct frontline supervision, operational leadership, technical expertise, and administrative management for these services across multiple UCSF locations. The position supervises and coordinates Grounds employees supporting Campus, UCSF Health, Housing, Parking & Transportation, and other UCSF-owned and leased facilities.

Assigned employees may work simultaneously at geographically separated locations, requiring the supervisor to maintain effective oversight, communication, accountability, and employee support across a diverse service area. The Landscape Grounds Supervisor 2 receives assignments in the form of organizational objectives and service goals and independently determines how employees, equipment, vehicles, contractors, materials, schedules, technology, and other available resources will be organized to achieve those objectives.

The position develops short- and long-term strategies for routine and non-routine Grounds operations; evaluates field conditions; identifies operational and public-safety risks; develops solutions; establishes and recommends operating procedures; and provides technical guidance to employees, customers, Facility Managers, and Facilities Services leadership.

Because UCSF facilities interface extensively with public sidewalks, streets, municipal infrastructure, neighboring properties, and public spaces, the position coordinates with local municipalities and other public agencies when exterior conditions cross organizational or jurisdictional responsibilities. Risk management and preventive maintenance are significant components of the position.

The supervisor proactively identifies exterior conditions that may create safety, accessibility, operational, property, or service risks and ensures that those conditions are documented, prioritized, corrected, monitored, or appropriately referred to the responsible entity. The position promotes value improvement, innovation, and continuous improvement through the use of technology, GIS and asset information, landscape and irrigation management systems, operational data, and industry best practices.

Department Summary: The UCSF Facilities Services Department (FS) is committed to creating an exceptional campus physical environment to support the research, teaching, health care and community service mission of the University. FS employs over 400professional staff and acts as steward for over $90 million in operating funds to achieve its goals in operating and maintaining the UCSF campus environment.

Located in the Campus Life Services (CLS) organization, FS is organized into five distinct units: (1) Mission Bay / East Campus Operations, (2) Parnassus / West Campus Operations, (3) Infrastructure & Utilities Services, (4) Customer Service & Technology, and (5) Strategic Organization Development. UCSF Facilities Services supports a complex and geographically dispersed portfolio of academic, research, clinical, hospital, housing, parking, transportation, open-space, and other University facilities throughout the Bay Area.

Within this environment, the UCSF Grounds program operates in many respects like a small public works operation, with responsibilities extending beyond traditional landscape maintenance to the overall condition, safety, functionality, sustainability, and appearance of exterior University spaces. Grounds responsibilities include landscape and horticultural maintenance, trees and urban forestry, irrigation and water management, hardscape conditions, exterior cleanliness, vegetation management, landscape pest management, exterior safety conditions, tree wells, sidewalks and pedestrian areas, and other exterior assets and conditions within the program's responsibility.

% of time Essential Function (Yes/No ) Key Responsibilities (To be completed by Supervisor) 40 Yes Staff Supervision and Multi-Site Operational Management Directly supervises the daily activities of assigned Grounds employees and remains actively engaged in the day-to-day management of the workforce, with responsibility for the quality, quantity, safety, productivity, customer service, and timely completion of work.

The Landscape Grounds Supervisor 2 serves as the primary frontline supervisor for the assigned Grounds crew while independently organizing employees and resources across a geographically diverse service area. Assigned employees may work at multiple UCSF campuses, hospitals, clinics, Housing properties, Parking & Transportation facilities, and other UCSF-owned or leased locations.

The supervisor must maintain effective oversight of employees who may be working simultaneously at geographically separated locations. Plans, organizes, prioritizes, assigns, and directs routine and non-routine work. Develops daily, weekly, seasonal, and long-term work schedules based on departmental objectives, preventive maintenance requirements, customer priorities, staffing availability, weather conditions, special events, projects, emergencies, and other operational requirements.

Independently determines the appropriate deployment of employees, equipment, vehicles, materials, contractors, and other resources across assigned locations. Evaluates competing service requirements among Campus, UCSF Health, Housing, Parking & Transportation, and other customers and adjusts staffing, schedules, and resources as operational needs change.

Maintains appropriate field presence across assigned locations to inspect conditions, monitor employee performance, provide technical guidance, address safety concerns, meet with customers, and ensure service expectations are achieved. Uses work-order systems, mobile technology, dashboards, GIS, communication tools, and other available systems to maintain effective supervision and accountability across geographically dispersed work locations.

Reviews work in progress and completed assignments to ensure satisfactory quality, productivity, safety, regulatory compliance, and customer service. Ensures employees appropriately document and complete assigned work orders, preventive maintenance activities, inspections, and other operational records. Reviews and approves employee timecards, attendance records, leave requests, and other workforce-management requirements.

Responsible for performance management, including: Establishing performance expectations Providing coaching and feedback Conducting annual performance evaluations Addressing attendance and performance deficiencies Recognizing strong performance Recommending and administering appropriate corrective action within delegated authority Supporting employee engagement and retention Identifying training and professional-development needs Developing employees for future career opportunities Participates in recruitment, interviewing, selection, onboarding, training, and development of Grounds employees.

Works effectively within a unionized environment and administers applicable collective bargaining agreements, University policies, departmental procedures, work rules, and performance expectations. Ensures employees maintain required University training, safety qualifications, licenses, certifications, and continuing education applicable to their assignments.

Coordinates temporary staffing adjustments and cross-coverage when employees are absent or operational priorities require resources to be shifted between locations. During emergencies, staffing shortages, major events, or other significant operational conditions, independently evaluates available resources and determines how the workforce should be deployed while maintaining critical services.

Maintains employee engagement and communication despite the geographic distribution of the workforce and ensures employees at remote or satellite locations receive appropriate supervision, direction, training, and support. 15 yes Public Works-Type Operations, Risk Management and Preventive Maintenance Supports the management of UCSF Grounds as a comprehensive exterior operations program with responsibilities similar in scope to a small public works operation.

Provides operational oversight for exterior University spaces and assets within the Grounds program's responsibility, including: Landscapes and planted areas Trees and urban forest assets Irrigation infrastructure Hardscape areas Sidewalk and pedestrian areas Tree wells Exterior plazas and gathering spaces Exterior cleanliness and sanitation conditions Vegetation and weed management Exterior safety conditions Other exterior assets assigned to Grounds Maintains and supports a proactive Preventive Maintenance (PM) and inspection program designed to identify deficiencies before they develop into significant safety, operational, asset-management, or customer-service issues.

Risk-management responsibilities include identifying, documenting, prioritizing, monitoring, and coordinating corrective action for: Sidewalk and hardscape trip hazards Tree-root and tree-well conditions Damaged or displaced hardscape Tree defects and branch hazards Irrigation leaks and flooding Drainage-related landscape conditions Vegetation affecting visibility or access Damaged landscape infrastructure Exterior conditions affecting pedestrian circulation Conditions affecting accessibility or safe use of exterior spaces Storm-related hazards Other exterior conditions that may create operational or public-safety risks Coordinates with Facility Managers, Risk Management, project teams, contractors, and other University departments when deficiencies require work outside the Grounds program's direct capabilities.

Where UCSF properties interface with municipal sidewalks, streets, tree wells, utilities, street trees, or other public infrastructure, coordinates with the appropriate local municipality or public agency to determine responsibility and facilitate corrective action. Tracks identified deficiencies through appropriate work-order, inspection, PM, GIS, or other management systems to support accountability and timely resolution.

Uses inspection and maintenance information to identify recurring conditions and recommend long-term corrective strategies, capital improvements, or changes in maintenance practices. 10% yes Operational Planning, Resource Allocation and Program Development Develops short- and long-term operational strategies for Grounds services across assigned UCSF facilities.

Receives organizational objectives and independently determines how available labor, equipment, vehicles, materials, contractors, and other resources should be allocated to achieve schedules and service goals. Evaluates staffing, workload, equipment, service frequencies, seasonal requirements, geographic distribution, customer expectations, risk, and operational priorities when developing work plans.

Plans for routine operations as well as emergencies, special events, new facilities, service expansions, projects, and unexpected conditions. Reviews existing practices and develops, implements, or recommends procedures to improve safety, efficiency, consistency, sustainability, regulatory compliance, asset management, and customer service.

Identifies opportunities to improve labor efficiency and resource utilization through technology, equipment, route modifications, preventive maintenance, service-frequency adjustments, and operational changes. Assists with budget planning and monitors labor, materials, equipment, inventory, and contractor expenditures within established budgetary expectations.

Participates in operational planning for newly constructed or acquired UCSF facilities and evaluates staffing, equipment, irrigation, landscape, hardscape, contractor, and ongoing maintenance requirements. 10% yes Landscape, Trees, Horticulture and Irrigation Provides technical oversight and guidance for: Horticultural maintenance and plant health Plant, weed, pest, and plant-disease identification Trees, arboriculture, and urban forest management Tree inspections and tree-risk response Irrigation system operation, troubleshooting, repair, and preventive maintenance Central irrigation-control and water-management systems Irrigation scheduling, hydrozones, and water conservation Hardscape and softscape maintenance Landscape renovation and establishment Vegetation and weed management Exterior fire and vegetation-management activities Landscape Integrated Pest Management Grounds equipment, tools, and fleet utilization Provides technical guidance to Grounds employees and develops or coordinates training in landscape maintenance, horticulture, irrigation, arboriculture, equipment, and related best management practices.

Evaluates complex and non-routine exterior conditions and determines appropriate corrective actions. Provides operational input during planning and design of landscape, irrigation, tree, hardscape, and exterior improvement projects to support maintainability, safety, sustainability, water efficiency, and long-term asset management.

Coordinates specialized landscape, irrigation, arboricultural, vegetation-management, and other contractors. 10% yes Customer Service, General Services and Cross-Functional Support Serves as a primary operational contact for Grounds services and develops effective working relationships with Campus, UCSF Health, Housing, Parking & Transportation, Facility Managers, project teams, and other University stakeholders.

Responds to escalated service concerns and independently evaluates field conditions to develop practical operational solutions. Supports Facility Managers with smaller operational projects and service needs requiring field assessment, logistical planning, contractor coordination, or coordination of multiple resources.

Serves as an operational resource to the broader General Services organization and may provide supervisory, logistical, or operational support to: Recycling and waste-management operations Custodial Services Exterior cleaning and hardscape operations Special events Emergency response Facility Manager requests Small facilities-related projects Temporary operational assignments Other General Services activities as organizational needs require May coordinate employees, equipment, materials, vendors, and contractors to resolve these operational needs within delegated authority 5% yes Public Safety, Exterior Conditions and Agency Coordination Coordinates Grounds response to exterior conditions affecting the safe and appropriate use of UCSF properties.

Works collaboratively with UCSF Police and other appropriate University departments when Grounds employees encounter conditions involving public safety, unauthorized encampments, abandoned materials, biohazards, vandalism, or other conditions requiring coordinated response. Grounds employees do not perform law-enforcement or social-service functions.

The Landscape Grounds Supervisor 2 coordinates with the responsible department or agency while arranging Grounds services necessary to restore and maintain exterior areas once appropriate access and clearance are provided. Coordinates cleanup, landscape restoration, vegetation management, hardscape services, waste removal, or other Grounds-related responses following incidents when appropriate.

Works with local municipalities and public agencies when exterior conditions involve shared or adjacent infrastructure, including sidewalks, street trees, tree wells, pedestrian areas, and other public-right-of-way interfaces. Maintains appropriate documentation and work-order records for significant exterior safety and operational conditions.

5% yes Grounds/IPM Coordination and Mount Sutro Support Works collaboratively with the Pest Control Supervisor 2 and Associate Director to support coordinated Landscape/Grounds and Integrated Pest Management operations The Landscape Grounds Supervisor 2 maintains primary expertise in landscape and exterior Grounds operations, while the Pest Control Supervisor 2 maintains primary expertise in structural pest management and the UCSF IPM program.

Provides appropriate operational and supervisory continuity when the Pest Control Supervisor 2 is unavailable, within the Landscape Grounds Supervisor's qualifications, licenses, and delegated authority. Coordinates overlapping issues involving landscape pests, vegetation, exterior sanitation, irrigation and moisture conditions, weeds, rodents, and other pest-conducive exterior conditions.

Provides operational and technical support for the Mount Sutro Open Space Reserve , as needed, in coordination with the Associate Director. Support may include coordination of Grounds and forestry employees, vegetation-management activities, tree and vegetation hazards, trails and access conditions, contractors, inspections, equipment and materials, emergency response, and implementation of established vegetation-management activities.

Significant policy, regulatory, environmental, community-relations, or long-term program decisions are coordinated with or escalated to the Associate Director. 5% Performance Management, Technology, Innovation and Value Improvement Actively supports value improvement, innovation, and continuous improvement within the Grounds program.

Identifies opportunities to improve service delivery, labor efficiency, sustainability, risk management, asset management, preventive maintenance, and customer service through technology, operational data, improved work practices, and new approaches to service delivery. Supports and helps manage digital systems used by the Grounds program, including the tree GIS inventory and mapping system , computerized maintenance-management systems, landscape-management software, centralized irrigation-management platforms, inspection applications, operational dashboards, and other technologies used to manage exterior assets and operations.

Helps ensure tree, landscape, irrigation, hardscape, and other exterior asset information is current, accurate, and usable for preventive maintenance, risk management, operational planning, budgeting, and long-term asset-management decisions. Uses GIS, inspection, work-order, irrigation, and other operational information to identify trends, recurring deficiencies, risks, and opportunities for improvement.

Develops or recommends value-improvement initiatives that may reduce labor requirements, improve service quality, extend asset life, reduce water consumption, improve safety, reduce operational risk, or provide more consistent service across UCSF locations. Evaluates new technologies, equipment, software, and industry practices and works with the Associate Director and other Facilities Services partners to determine their potential operational and financial value to UCSF.

Supports implementation of approved systems and technologies and provides appropriate guidance and training to frontline employees. 100% Required: Four (4) years degree entomology, biological science, sustainability, environmental sciences or related field, or 6 years related experience as Pest control applicator, IPM manger, or supervisor Valid DPR Qualified Applicator's License A/B or Qualified Applicator's Certificate (QAL/QAC Category A and B) or valid Branch 2 Field Representative License.

Valid Driver License C Ability to communicate clearly both verbally and in writing with campus departments at all levels; ability to effectively interact with a diverse professional staff both independently and as a team member in a busy environment. Ability to draft pest control reports, and presentation to large audience Working knowledge of the methods for structural pest control applications and treatment Working knowledge of pest control and regulation Working knowledge of the methods, and concept to pest control exclusion Demonstrated knowledge of best practice management for IPM Ability to handle multiple projects simultaneously and work in a fast-paced environment.

Demonstrated knowledge of safety requirements, and regulation for pest control application with the State of California under DPR Ability to supervise work in progress and inspect completed assignments to ensure that satisfactory progress, work quality, operating procedures, efficiency, safety and other work standards are being satisfactorily met and maintained Ability to administer and enforce departmental policies, work rules, rules of conduct, performance standards, University policies, procedures, etc.

among assigned employees Skills to effectively participate in the selection and evaluation of staff and to appropriately handle disciplinary issues Ability to manage emergency pest control response in Research animal labs, and clinical spaces Demonstrated ability to give clear written and oral instructions Proficiency in Microsoft Suite (Outlook, Word, Excel, Access) Preferred: Able to analyze problems, determine solutions, and make decisions based on analysis Entomology and/or plant pathogens courses Associate Certified Entomologist (ACE) Experience working with laboratory spaces Experience working with animal labs Experience working with Medical Center, and Clinical spaces Experience working with general housing Ability to lead pest Control Technicians, “exclusion” carpenter, and BMW, schedule PM, respond to customer request, and suggestion; or an equivalent combination of education and experience Working knowledge of the methods, and process for pigeons, and rodent control Working knowledge of the methods, and process for pest biohazard clean up method Understanding Sustainability IPM Guidelines for structural and Landscape pest control