Resident Engagement Officer

Salary: £32,578 - £34,811 per annum Hours per week: 37 hours Interview date: Week Commencing 23 November 2026 An exciting opportunity is available for an enthusiastic, professional team player to join the Housing Operations team as a Resident Engagement Officer. As a Resident Engagement Officer you will play an essential role in implementing the resident engagement strategy, engaging with and supporting tenants, encouraging their involvement to bring about change in the services provided.

Your responsibilities

will include recruiting, training and monitoring tenant volunteers for various projects, innovating creative new ways to engage with residents, leading your designated area in promoting mechanisms for resident participation; including keeping an Involvement Register, and holding meetings and drop-in sessions out in the community.

This role does at times require occasional evening and weekend working for Housing Management and Partnership events, so some flexibility is essential. Our ideal candidate will hold either a HNC / NVQ4 in a related field or a Chartered Institute of Housing (CIH) qualification or be able to demonstrate equivalent experience in the field.

Specialist knowledge of resident engagement, community development, regulatory standards and statutory frameworks in relation to resident engagement, will be essential. You should possess excellent communication skills, with proven ability to co-ordinate projects and meetings and you should be able to work to deadlines whilst delivering to a high standard.

Why us? Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Find out more about Our Identity, staff networks, and employee benefits here. Our hybrid working model means office staff are on site for at least half their hours, community-based staff carry out at least half their admin time in a workplace, and customer‑facing roles work entirely from their service location.

We are committed to creating a workplace where positive relationships thrive and everyone feels engaged, supported and able to do their best. We do not tolerate discrimination, bullying or harassment. Everyone is expected to promote a culture of inclusion, dignity, trust and respect, guided by our vision and Our Identity.

Contact details Jamie Peters, Housing Income Manager, [email protected] Please ensure to regularly check your spam or junk folder for any communication from us regarding the status of your application. Application criteria Please download and read the role description and person specification carefully before you apply.

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Submission of unsolicited CVs or candidate details to the Council, whether directly or to individual employees, will not be considered as an introduction and will not create any obligation on the Council to pay any fees. If a candidate whose details have been submitted speculatively is subsequently appointed through a compliant route, no agency fee will be payable in respect of the unsolicited submission.

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