Employee Resource Information Center Technician

Key responsibilities

and day to day responsibilities of this position: The main duties for this position include: Answering phone calls from future, current, and past State of Utah employees and providing appropriate statewide information. Responding to phone, electronic, email, and fax inquiries regarding benefits, payroll, or general state employment questions by providing information or directing the employee to the appropriate information.

Logging each inquiry into a case management system to ensure accurate records. Researching, interpreting, and applying general knowledge of human resource related reports, policies, and procedures. Processing new hire paperwork including E-Verify. Verifying payroll information and entering corrected or missed timesheets for processing.

Reviewing and auditing payroll edit reports; identifying errors and returning reports for corrections; auditing final summary reports. Drafting and finalizing state retirement worksheets. Responding to verbal and written Employment of Verification requests.