Continuous Improvement Analyst

A Place Where People Matter. Start your career journey with Univar Solutions! Here you can make an impact on the world around you and accelerate your career in areas that energize and excite you. Continuous Improvement Analyst Position Summary The Continuous Improvement Analyst is responsible for driving operational excellence, process optimization, and customer enablement initiatives across the organization for chemicals and Chem.

Care. This role partners with business stakeholders, customers, and cross-functional teams to identify improvement opportunities, solve complex business challenges, streamline workflows, and support the successful adoption of new processes, systems, and digital solutions. The analyst serves as a change agent, leveraging continuous improvement methodologies, data-driven decision making, and customer-focused strategies to improve efficiency, enhance the customer experience, reduce operational risk, and deliver measurable business value.

Key Responsibilities

Process Improvement & Optimization 30% Identify opportunities to improve business processes, eliminate waste, reduce complexity, and enhance productivity. Facilitate process discovery sessions, workshops, and stakeholder interviews to understand current-state challenges and opportunities. Develop current-state and future-state process maps and business requirements.

Lead or support continuous improvement initiatives from ideation through implementation. Analyze workflows and recommend process, system, and policy improvements. Collaborate with business, operational, and technology teams to implement sustainable solutions. Support continuous monitoring and refinement of implemented improvements.

Root Cause Analysis & Solution Development 30% Investigate operational issues, recurring challenges, and customer pain points. Conduct root cause analyses using structured problem-solving methodologies such as 5 Whys, Fishbone Diagrams, Pareto Analysis, and process analysis techniques. Evaluate business impacts, risks, dependencies, and implementation considerations.

Develop recommendations that balance customer experience, operational effectiveness, and business objectives. Support testing, validation, and deployment activities for process and system enhancements. Partner with stakeholders to ensure solutions address both immediate needs and long-term sustainability. Customer Enablement & Digital Adoption 20% Identify opportunities to improve customer interactions through digital solutions, automation, and self-service capabilities.

Partner with Sales, Customer Service, Operations, and customers to promote adoption of digital channels and technology solutions. Support customer onboarding and enablement efforts for digital tools, platforms, and process enhancements. Develop customer-facing documentation, training materials, and communication resources.

Gather customer feedback and insights to identify opportunities for continuous improvement. Measure and support adoption of new solutions, ensuring customers and internal teams realize expected benefits. Act as a liaison between customers, business stakeholders, and technical resources to ensure successful implementation and long-term utilization of solutions.

Change Management & Sustainment 20% Create and maintain process documentation, standard operating procedures (SOPs), and work instructions. Develop communication plans, training materials, and job aids that support successful implementation. Facilitate stakeholder engagement and organizational readiness activities. Support governance processes to ensure improvements are adopted and sustained.

Monitor process performance and identify opportunities for ongoing optimization. Promote a culture of continuous improvement and customer-centric problem solving. Key Deliverables

1. Process Improvement & Optimization Deliver initiatives that improve efficiency, quality, compliance, and customer experience. Deliverables include: Process improvement projects Current-state and future-state process maps Business requirements documentation Workflow optimization recommendations Cross-functional implementation plans Process performance improvement initiatives
2. Root Cause Analysis & Solution Development Provide structured analysis and sustainable solutions for operational and customer-related challenges. Deliverables include: Root cause analysis reports Problem-solving recommendations Corrective and preventive action plans Risk and impact assessments Testing and validation plans Solution design documentation
3. Customer Enablement & Change Adoption Drive successful adoption of business processes, technology solutions, and customer-facing digital capabilities. Deliverables include: Customer enablement strategies Digital adoption initiatives Customer onboarding materials Training programs and job aids Standard operating procedures (SOPs) Communication and change management plans Adoption and sustainment reviews Customer experience improvement recommendations Required Qualifications Bachelor's degree in Business, Supply Chain, Operations, Engineering, Information Systems, or a related field. Experience in Continuous Improvement, Business Analysis, Operations, Customer Experience, Project Management, or related disciplines. Strong analytical and problem-solving skills. Experience facilitating cross-functional initiatives and process improvement efforts. Excellent written and verbal communication skills. Ability to influence stakeholders and drive change without direct authority. Proficiency with Microsoft Office applications, including Excel, PowerPoint, and Visio or other process mapping tools.

Preferred Qualifications

Lean, Six Sigma, Continuous Improvement, or Project Management certification. Experience with ERP platforms such as SAP. Experience supporting customer digital transformation initiatives. Knowledge of customer service, order management, supply chain, distribution, and operational processes. Experience with change management and organizational readiness activities.

Familiarity with digital customer solutions such as EDI, customer portals, automation tools, and self-service platforms. Success Measures A successful Continuous Improvement Analyst: Delivers measurable process improvements that drive business value. Solves complex operational and customer challenges through structured analysis.

Successfully enables adoption of digital tools and customer-facing solutions. Builds strong partnerships across customers, commercial teams, operations, and technology teams. Creates sustainable improvements supported by effective documentation, training, and governance. Enhances both employee and customer experiences through continuous improvement and innovation.

Univar Solutions is a leading, global distributor of chemicals and ingredients essential to the safety, health, and wellbeing of our daily lives from life-saving medicines and vitamins to hand sanitizers and industrial materials used for cleaning, construction, and more. Our global team of more than 9,500 employees support our vision to redefine distribution and be the most valued chemical and ingredient distributor on the planet!

We offer a Total Rewards package that includes market aligned pay and incentives as well as a diverse benefits offering to support our employees’ physical, emotional, and financial wellbeing . Univar Solutions supports sustainable solutions for the world around us so that we can do our part to help keep our communities healthy, fed, clean, and safe!

We are committed to a diverse workforce and a culture of inclusion. Together, we are building a culture that acknowledges the unique experiences, perspectives and expertise of individuals and provides the development and growth opportunities to empower us to redefine our industry. Univar Solutions is an equal opportunity employer.

All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification. We are committed to working with and providing reasonable accommodations to individuals with disabilities.

If you require a reasonable accommodation due to a disability during the hiring process, please contact us at [email protected] . Univar Solutions does not accept unsolicited resumes from recruiters, employment agencies, or staffing firms (collectively Recruiting Firms). Recruiting Firms must enter into a Master Services Agreement (MSA) with Univar Solutions prior to submitting any information relating to a potential candidate.

All searches must be initiated by Univar Solutions' Talent Acquisition team and candidates must be submitted via Applicant Tracking System (ATS) by approved vendors who have been expressly requested to make a submission for a specific job opening. No placement fees will be paid to any firm unless the aforementioned conditions have been met.

Contacting our hiring managers directly is prohibited.