IT Technician I

Resolving helpdesk issues and providing IT maintenance/support for a studio. Close relationship with studio/regional Operations Director and Managing Directors group. Shows initiative and ability to work well independently and with others. Exhibits strong organization, attention to detail, and time management skills. Able to pivot and have a “hands-on” working style.

Provide technical support and troubleshoot assistance to clients via phone, email, chat or in person. Diagnose and resolve hardware, software, and network-related issues in a timely and efficient manner. Receive, prioritize, and manage service requests from internal clients. Communicate with clients in a professional and friendly manner, actively listening to their concerns and providing clear and concise instructions and guidance.

Escalate complex or critical incidents to appropriate technical teams and follow up to ensure prompt resolution has been met. Communicate incident updates to clients and provide status reports as needed. Contribute to the knowledge base and share best practices to enhance overall efficiency. Assist in managing IT assets including hardware and software inventory, license tracking, and equipment deployment.

Coordinate with procurement and vendors for timely replacements and repairs. Conduct training sessions and provide orientation as needed. Stay updated on emerging technologies and trends to recommend innovative solutions. Reports to the IT Services Manager and/or Director of IT Services.