Customer Outreach Specialist (Utility Infrastructure Projects)

Position Specific Description This job is responsible for overseeing the development and execution of communication materials from the earliest stages of concept and development through to successful on-time delivery as measured by achievement of metrics. Employees in this role support business objectives for internal and external communications.

Job Duties & Responsibilities Lead end-to-end development of communication materials from concept through final delivery. Manage the planning, creation, review, and distribution of internal and external communication content. Collaborate with cross-functional teams to gather information and translate business objectives into clear communication materials.

Coordinate communication campaigns and initiatives to support company programs, projects, and announcements. Ensure all communications adhere to brand standards, corporate messaging guidelines, and regulatory requirements. Oversee project timelines to ensure communication deliverables are completed accurately and on schedule.

Support leadership communications including announcements, briefings, and strategic updates. Coordinate with marketing, public relations, and operational teams to ensure consistent messaging across channels. Conduct audience analysis to tailor communications for maximum clarity and impact. Maintain documentation and records of communication plans, deliverables, and results.

Review and edit communication materials to ensure quality, clarity, and consistency. Track and report on communication metrics to leadership and stakeholders. Continuously evaluate communication processes and recommend improvements to increase efficiency and effectiveness. Four-year college degree requirement. 5 years of work experience required.