Deputy Manager, App Development

GENERAL DESCRIPTION Responsible for the end-to-end implementation and technical integration of patient-fronting applications – Websites, AI Chatbot, Online Appointment and Queue Management System – across multiple hospital sites. This role bridges technical development and clinical operations, requiring frequent travel for on-site requirements gathering, vendor management, and go-live support.

By leveraging a strong programming background and networking expertise, the position ensures seamless system interoperability, guides technical teams toward project milestones, and provides agile support for ad-hoc digital initiatives and troubleshooting. JOB DESCRIPTION

1. Project Execution & Support: Lead the end-to-end implementation of digital projects across multiple hospital sites, ensuring systems are integrated seamlessly with existing infrastructure.
2. Application Assessment & Solutioning: Evaluate and assess existing and potential applications, providing recommendations on best practices and innovative solutions to meet operational needs.
3. Tender & Documentation Management: Manage the full lifecycle of tender works, starting from the preparation of technical specifications and tender documents to vendor evaluation and selection recommendations.
4. Project Management & Governance: Oversee the full project lifecycle by establishing project charters and tracking milestones; ensure strict adherence to the project governance framework and compliance matrix to guarantee all employer requirements are fully met.
5. On-Site Coordination: Travel to various hospital locations to conduct on-ground requirements gathering, user acceptance testing (UAT), and provide go-live support.
6. Technical Integration: Oversee system integration workflows, ensuring that new digital services (e.g., appointment booking, patient flows) communicate effectively with hospital networking and existing systems.
7. Vendor & Stakeholder Liaison: Act as the primary technical point of contact between hospital operations, internal IT teams, and external vendors to resolve deployment and post-deployment issues.
8. Team Management: Assist the Manager in guiding the technical team, ensuring tasks are prioritized according to the project roadmap and operational needs.
9. Network & System Troubleshooting: Utilize networking knowledge to identify and resolve connectivity or integration bottlenecks during the deployment and post-deployment phase.
10. Quality Assurance: Monitor project progress against set timeframes and quality standards, ensuring all site-specific requirements are met.
11. Technical Documentation: Maintain accurate records of system configurations, integration maps, and site-specific requirements for all hospital deployments.
12. System Support & Optimization: Monitor the performance of the in-charged systems, identifying bottlenecks and implementing fixes.
13. Ad-hoc Responsibilities: Execute and support additional technical tasks, pilot projects, or emergency troubleshooting assignments as directed by the Head of Department. JOB REQUIREMENT Education: Degree in Computer Science, Information Technology or a related field. Knowledge and Experiences: Minimum 5 years of experience in Software Project Management and System Integration. Programming Literacy: Strong background in programming (any languages) with the ability to “speak the language” of developers and troubleshoot code-level issues. Networking Expertise: Proven experience in networking and server environments to support seamless system communication across multiple hospital sites. Strategic Communication: Proven ability to translate complex technical specifications into business-user language, ensuring clear communication and alignment with non-technical stakeholders and hospital operations. Procurement & Tenders: Experience in managing tender works, from document preparation and technical specification writing to vendor recommendation. Database Proficiency: Hands-on knowledge of any database. Ability to work collaboratively in a team and interface with various levels of the organization. Healthcare Domain Knowledge: Prior experience in a healthcare or hospital environment is highly preferred but not mandatory. Skills & Competencies: Special skills required Strong analytical and problem-solving skills. Detail-oriented with a focus on accuracy. Effective project management skills to handle multiple tasks simultaneously. Proficiency in Microsoft Office. Personal attributes Mobile & Adaptable: Highly willing to travel frequently between hospital sites for requirements gathering and on-site support. Versatile: A “can-do” attitude toward ad-hoc tasks and the ability to pivot between different technical projects quickly. Resilient: Able to work under pressure and manage stakeholder expectations in a fast-paced clinical environment.