Senior Forecasting Analyst

Hex. Digital is a global services company and the world’s largest card issuer. Our direct relationships with many millions of consumers, businesses and merchants worldwide - combined with our leading edge marketing, information management and rewards capabilities - enable us to offer an array of valuable services that enrich lives, build business success, encourage financial responsibility and create communities of people with common interests.

Hex. Digital for 9th consecutive year has been voted among India’s top 10 workplaces by the Great Place to Work institute. In recognition of our consistent performance, we were nominated to the Great Place to Work “Hall of Fame”. At Hex. Digital, we serve customers, not transactions. We’re widely known for providing superior customer service and have been recognized for a number of achievements including being ranked highest in customer satisfaction within the credit card industry by J.

D. Power for seven consecutive years. A career at Hex. Digital is rich in experience and offers opportunities to build lasting relationships with our customers. Come join us and realize your potential. Job Description:- Forecasting Analyst, Global Capacity and Contact Management (GCCM) The team is responsible for the development and execution of world class forecasting and planning models, utilizing decision science, as well as effectively analyzing and communicating the various demand components while partnering to identify optimization opportunities.

Primary business functions supported are: Global New Accounts, Global Credit and Fraud Network. Additional support may be required for other Global Services Group functions. The GCCM Forecasting Analyst must demonstrate outstanding collaboration and partnership with multiple functional teams including; Risk Management/Finance, Operations, MIS, Contact & Capacity Management, Finance, and Technology partners while effectively supporting long and short term forecasting accuracy, and day to day oversight of the global demand environment.

Responsibilities include

• Development and maintenance of forecasting models for Global New Accounts, Global Credit and Fraud Network.
• Acquire data and perform complex modeling and decomposition strategies to generate insights and influence stakeholders
• Develop, interrogate, question and validate data modeling inputs and outputs
• Manage in a Global 24x7 environment with the potential for planning and executing in crisis/contingency plan situations
• Establish and maintain strong relationships with Business partners, ensuring regular communication and insights on Plan execution
• Manage relationships with a diverse, cross-functional and remotely located teams to successfully achieve goals Qualifications Qualifications:-
• Bachelor’s degree or equivalent in Computer Science, Engineering, Mathematics, Statistics, Operations Research, or a related field
• Strong working knowledge of forecasting and planning models /methodologies
• Demonstrated experience with SQL or SAS programming is required
• Statistical modeling and forecasting, applying quantitative and research methods, is required
• Demonstrated ability to synthesize large data sets into actionable insights
• Demonstrated experience in driving results across a cross-process, matrixed and global organization
• Demonstrated thought leadership along with strong analytical and problem solving skills with high degree of finance acumen and/or mathematical aptitude
• At least 2 years of operational experience in supporting reporting and analytics for GSN
• Strong understanding of contact center management ReqID: 18013516 Schedule (Full-Time/Part-Time): Full-time