Customer Solutions Advisor (CSA)

Description "Second to None…Since 1901!" At Wolfers Home Services , we’ve been taking care of homes and families for more than a century — and we’re just getting started. As a fast-growing leader in residential HVAC, plumbing, and electrical services, we’re building something special: a company where high-performing teams, great culture, and meaningful work all come together.

We’re currently looking for a Customer Solutions Advisor who loves connecting with people, thrives in a fast-paced environment, and knows how to turn conversations into lasting customer relationships. If you’re energized by helping homeowners feel confident in their decisions — and you enjoy the challenge of closing deals — this could be a perfect fit for you.

This role is all about building trust, re-engaging warm leads, and helping customers say “yes” to solutions that keep their families safe, comfortable, and stress-free. You’ll be the friendly voice that bridges the gap between our customers and technicians — and a key player in our continued growth. What’s in it for you?

Earning potential of $100K–$150K+ (hourly + commission) 100% coverage of your medical premiums , plus full dental, vision, and life insurance Company-matched 401(k) to help you plan for the future Paid holidays and accrued PTO so you can rest, recharge, and enjoy life Set weekly schedule — predictable hours for better work-life balance All company tech provided , including phone, tablet, and laptop Ongoing training and career development to help you grow and succeed Your Mission: Connect with 60–100 customers per day via phone, email, and text.

Confidently close sales over the phone using empathy, urgency, and trust-building. Re-engage unsold leads and recover missed opportunities. Support project managers with closing and follow-up conversations. Handle cancellation requests with professionalism and care. Manage financing and payment collection for your closed deals.

Keep everything organized and documented in Service. Titan CRM What Winning Looks Like: 2–2.5 closed deals per week Working a Tuesday

• Saturday or a Sunday
• Thursday schedule $150K in monthly closed sales All unsold leads contacted within 24 hours Multiple contact attempts across multiple days and channels A growing pipeline and stronger customer relationships every week Requirements The Characteristics and Skills You Have: Self-motivated — you bring your own drive and energy every day Accountable — you take ownership of your results Fearless — comfortable standing on value and hearing “no” A great communicator — you connect easily with all types of people Tech-savvy and mechanically inclined Familiar with basic financing concepts Experienced in phone-based sales (bonus points if you’ve worked in a high-dial environment)