IT Support Associate

Description The following duties are intended to describe the general nature and level of work performed by the individual assigned to this position. They represent the responsibilities, knowledge, skills, and abilities required and are not intended to be an exhaustive list of all duties. The position may include responsibilities related to computer operations, computer repair, wire and cable installation, hardware and software support, help desk services, and network maintenance.

The IT Support Associate performs a range of technical support functions to help ensure reliable technology services and communicates regularly with the supervisor regarding project status, support needs, and technical issues.

Requirements

Provides technical support for computer hardware, software applications, and Chromebook devices. Provides technology support to Islamic Foundation school staff and students in a professional and service-oriented manner. Sets up and configures desktop computers, peripheral devices, and user accounts, including the assignment of appropriate access and security levels.

Coordinates live streaming services and provide technical support for Islamic Foundation events as required. Installs, repairs, and maintains software, hardware, and peripheral equipment. Troubleshoots and diagnoses technical issues, implements appropriate corrective actions, and escalates unresolved matters to designated technical resources as necessary.

Maintains and updates technology systems and administers user accounts in accordance with established procedures. Prepares moderately complex reports and related documentation as assigned. Troubleshoots, repairs, and maintains computer equipment, including desktop computers, laptops, Chromebooks, VoIP phones, monitors, and printers.

Serves as a liaison for technology operations by communicating with users, addressing concerns, and coordinating problem resolution as appropriate. Assists with system upgrades, implementation activities, and other complex technical projects as assigned.