Sr. Loan Servicer

Sr. Loan Servicer Position Purpose: The Senior Loan Servicer is responsible for supporting complex loan servicing activities and ensuring the accurate, efficient, and compliant administration of the credit union’s consumer and real estate loan portfolios.

Key responsibilities include

funding indirect consumer loans and direct real estate loans, maintaining loan accounts, researching and resolving payment issues, administering escrow accounts, monitoring collateral requirements, and resolving servicing discrepancies. This position ensures compliance with applicable laws and regulations, contractual obligations, investor requirements, and established credit union policies and procedures while maintaining effective controls to protect the credit union’s assets and mitigate operational risk.

Serving as a subject matter expert and trusted resource for the Credit Department, the Senior Loan Servicer provides technical guidance and support to loan servicing staff, assists in resolving complex or escalated issues, and promotes consistent application of servicing standards and procedures. This position collaborates with consumer lending, real estate lending, accounting, and other internal departments to strengthen operational controls, identify process improvements, and enhance the accuracy and efficiency of loan servicing operations.

Through sound judgment, strong analytical and problem-solving skills, and attention to detail, the Senior Loan Servicer supports effective loan administration, maintains loan portfolio integrity, and delivers a high level of service to members. Essential Responsibilities: Coordinates lien perfection, title processing, and resolution of outstanding title issues for all types of collateral.

Maintains required documentation and records UCC filings for non-titled vehicles in accordance with credit union policies and applicable requirements. Reviews construction loan draw requests, verifies project progress against approved budgets and loan terms, coordinates inspections, monitors construction costs, and identifies and communicates potential risks or discrepancies.

Monitors and resolves collateral insurance coverage issues, coordinates placement and removal of collateral protection insurance, processes related loan and general ledger adjustments, and verifies third-party collateral protection insurance, GAP, and warranty billing. Administers first mortgage and HELOC servicing activities, including escrow management, PMI monitoring, credit reporting, monthly statements, delinquency notices, renewal letters, and adjustable-rate change notifications, ensuring compliance with applicable regulations, investor guidelines, and internal procedures.

Processes daily loan transactions, reviews payment reports, prepares payoff quotes, and researches and corrects payment discrepancies. Coordinates funding for indirect consumer and direct real estate loans, verifies required documentation, and completes real estate post-closing reviews, including verification of recorded mortgages and final title policies.

Reviews and prepares letters of guarantee for insurance total-loss claims to facilitate claim processing and ensure the credit union’s lien interests are protected. Processes loan servicing requests submitted by members or internal staff in accordance with established policies and procedures. Monitors non-escrowed real estate loans for property tax and insurance requirements and coordinates force-placed tax payments and collateral protection insurance as needed.

Performs other related duties as assigned. Minimum Education, Experience, & Skills Required: Experience Three years to five years of similar or related experience.

Education

A two-year college degree or commensurate work experience. Interpersonal Skills Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Other Skills Mortgage loan or related experience required. Must have good communication skills. Ten key calculator, typewriter and keyboard skills. An advanced working knowledge of Microsoft Excel and Word. Time management and organization skills are critical.