Computer Repair Technician

Position: Computer Repair Technician Work Schedule: Full-time, Monday

• Friday, 12 months/year Start Date: ASAP Pay: $27.01 - 36.46 dependent on qualifications and based on the Non-Affiliated Handbook Benefits: Medical, dental, life insurance and other benefits as outlined in Non-Affiliated Summary of Benefits Required Qualifications: One year of specialized or technical training beyond high school. 3 years of experience in computer or similar technical troubleshooting and repair. CompTIA A+ Certification preferred Experience with Active Directory, Microsoft Endpoint Configuration Manager preferred Knowledge, Skills and Abilities: Fundamentals, architecture, and logic processing of computer technologies. Ability to problem solve and trouble shoot in a variety of hardware and software situations. Ability to work with sub-miniature electronic assemblies and components, and use required tools Ability to apply good judgment when problem solving or executing instructions. Ability to learn new and changing technologies. Ability to work collaboratively and professionally with other team members and promote a positive and productive work atmosphere. Ability to effectively prioritize workflow in a multiple priority environment, and accept and strive for workflow goals. Ability to understand and follow instructions, correspondence, and memos. Ability to work independently. Working knowledge of networks, computer hardware and electronic systems. Strong interpersonal, organization, and communication skills.

Responsibilities

Perform module, board, and component level troubleshooting and repairs of all tech hardware repaired at the service center. Includes, but not limited to: Desktop computers, Displays, Laptop computers, Chromebooks, Charging carts and stations. Doc Cams. Images or re-images computers as repair procedures required. Determines if symptoms are hardware or software issues, troubleshoots and determines resolution.

Research repair problem issues and determine best solutions for new and/or previously unseen hardware failures. Source repair parts and determine best value and performance in relation to TCO. Accurately maintain and track inventory and repair records for all completed repairs, including billable charges. Process Return Merchandise Authorizations (RMA) for warranty repairs, and other warranty procedures as required.

Image desktops and laptops for deployment. Work in Microsoft Endpoint Configuration Manager and Active Directory Users and Computers console. Support all district technology - iOS devices, Chrome, Windows, and SMART and other interactive technologies. Perform other duties as assigned.