DaaS Engineer

JOB DESCRIPTION Job Responsibilities Provide L2 technical support and advice to users on systems-related issues or queries Perform administration/maintenance and works toward continuous optimization of systems performance related to Microsoft 365 & MDM product e.g Intune May need to be on standby with on-call availability with varied shifts including nights, weekends and holidays during critical cutover or L1 incident management Provide technical support for multiple customer environments on End User Devices operations Provide support for Windows operating systems (OS), end-users software and applications Develop and maintain technical documentation related to design, UAT, configuration, usage, troubleshooting, etc.

, for all Microsoft 365 & applications and services of MDM products Work closely with Service Delivery Managers and Technical Managers to deliver operational service excellent to meet customer expectation Provide support to project implementation and documentation. Provide technical solution for project delivery and handle and resolve all technical aspects, with hands on approach Work closely with Project Manager to deliver high-quality project implementation Develop and maintain Power.

Shell scripts used to manage / support the Microsoft 365 & Intune Any ad-hoc duties as assigned Job Requirements:- At least Diploma in any IT related courses At least 3 - 5 years of IT experience. ICT experience in providing end user devices support / migration / implementation. Fundamental knowledge of Microsoft 365 (Intune, Microsoft Teams, SharePoint online, Exchange Teams and Azure AD) Familiarise with endpoint device management tools: On-prem

• Active Directory environment Group Policies (GPOs) related to endpoint devices. Other e.g. SCCM, Bit. Locker, LAPS Familiarise with endpoint devices operating system (OS). Windows 10/11. Advantageous to know MacOS, iOS, Chrome OS Candidates are required to handle clients professionally during all interfaces, and are customer oriented, and work effectively both independently and in a team environment To have Microsoft 365 related certifications MD102, MS102, CompTIA A+, etc Technical accredited competency for: Major hardware system vendors (e.g Lenovo, HP & Dell) Basic programming knowledge e.g. Power. Shell and Visual basic scripting Office Productivity tools for writing and presentation skills needs. Knowledge of IT lifecycle management Knowledge of ITSM
• Incident Management, Problem Management, Change Management, Asset Management, Patch Management ' #LI_KK1 #KTS JOB REQUIREMENTS Please refer to job description for more details. BUSINESS SEGMENT Connectivity PLATFORM Operating Division