Patient Apt Service Specialist

Job Details: Job Location: Cullman Regional Medical Center

• Cullman, AL, Position Type: Full Time, Salary Range: Undisclosed, Job Shift: Any, Job Category: Health Care, Job Summary: Independently create and schedule appointments within the electronic medical record. Gather patient-specific demographic and provider information; properly advise patients regarding the need for copayments, referral authorizations, and/or pre-service deposits. Respond to and interact with a variety of individuals including patients, customers, referring physicians, Allied Health staff and family members. Provide exceptional service; navigate multiple systems simultaneously and are available to talk with patients and healthcare professionals. Work with several complex scheduling workflows, managing telephone calls, online requests, and/or fax requests. Demonstrate and encourage team behavior and exceptional patient/guest experiences. Uphold and promote patient safety and quality.

Qualifications

Education

High school diploma or equivalent required. Associate's degree preferred. Experience: Two years of customer service experience in call center, physician's office, or retail/service industry. Additional Skills/Abilities: Excellent customer service skills required. Strong typing/computer skills required. Basic understanding of insurance terminology required.