Bartender

Role Purpose: Overall, the role purpose of a bartender is to create a positive and enjoyable experience for guests by providing exceptional customer service, crafting delicious and creative drinks, and maintaining a welcoming and inviting atmosphere at the bar. Bartenders are essential members of the Uptown Alley team, contributing to the overall success and reputation of the establishment.

Key Responsibilities

• Strategic and Financial Responsibilities
• Upselling and Revenue Generation
• Payment Processing
• Operational Responsibilities
• Compliance and Safety
• Problem Resolution
• Menu Knowledge
• Staff Management
• Training and Development
• Customer Service Responsibilities
• Customer Satisfaction Education & Qualifications:
• Certifications in food safety and sanitation, such as Serv. Safe or Safe Food Handling and alcohol training.
• Highschool or GED equivalent.
• Physical Stamina and Endurance-ability to stand for long periods, lift heavy objects, and perform repetitive tasks in a hot and demanding kitchen environment Experience:
• Bartenders should have prior experience working as bartenders in a restaurant or hospitality setting.
• They should have a strong understanding of front-of-house operations, including customer service techniques, order taking, and making cocktails.
• Desirable
• Previous experience in a high volume restaurant. Skills & Competencies:
• Customer Service orientation
• Communication skills
• Attention to detail
• Technological Proficiency
• POS Systems
• Reservation Systems Personal Qualities:
• Self starter- driven and motivated work ethic, the ability to be resilient, the ability to be adaptable, empathy, ability the strategic thinker, collaborative, customer focused, results-driven
• Desirable
• Ability to deescalate tense situations if necessary Languages:
• English
• Desirable
• Spanish Department: Operations/Culinary Location: On-Site Travel Required: No Working Pattern: Monday-Friday, Weekends, Nights, Holidays Reports To: General Manager/AGM Collaborates With: Management Team, Administrative Support Supports & Engages With: FOH, BOH