Customer Service Manager

The Customer Service Manager at The Mason Automotive Group plays a vital role in ensuring every client has a world-class experience. This energetic and detail-oriented individual will follow up with clients to confirm their satisfaction, maintain strong communication with past clients, and assist with overflow email and phone inquiries. The ideal candidate possesses high-level communication skills and the ability to read and interpret reports to help meet and retain General Motors qualifications, contributing to the continued success and reputation of our dealership.

Responsibilities

• Follow up with clients to ensure outstanding customer experiences

• Maintain consistent communication with past clients to foster strong relationships

• Assist with overflow email and phone conversations promptly and professionally

• Read, interpret, and assist in achieving General Motors qualifications

• Obtain and help retain General Motors qualifications for the dealership

• Provide exceptional customer service that reflects the values of The Mason Automotive Group

Requirements

• Energetic with excellent attention to detail

• High-level communication and interpersonal skills

• Ability to read and analyze reports accurately

• Experience in customer service or client relations preferred

• Demonstrated ability to follow through and maintain client satisfaction

• Commitment to continuously improving General Motors qualifications

Benefits

• Competitive pay: $14.00 - $17.00 per hour, paid weekly

• Opportunity to work with a respected automotive group

• Supportive and collaborative team environment

• Growth potential within the company

About the Company

The Mason Automotive Group is committed to providing exceptional automotive sales and service experiences in Lugoff, SC. Our team values integrity, customer satisfaction, and a passion for excellence. Joining our group means becoming part of a community dedicated to making every customer interaction memorable and positive.