VisionLink Support Specialist

Building Texas… Powering the World . Since 1952, Mustang has proudly served the construction, oil & gas, power generation, marine, and manufacturing industries a s the authorized Caterpillar® dealer for Southeast Texas . Start your career with Mustang Cat - one of America's Greatest Midsize Workplaces of 2025! 🛠️ Now Hiring: Vision.

Link Specialist (Data Analysis | Equipment Health | Predictive Maintenance) The Vision. Link Support Specialist is responsible for supporting, optimizing, and expanding the use of Vision. Link across the dealership’s customer base. This role serves as the primary internal and external resource for telematics support, customer onboarding, training, and performance monitoring.

The Specialist ensures customers receive actionable insights from connected assets to improve uptime, reduce operating costs, and increase overall equipment productivity 💡 Why Join Mustang Cat’s Service & Analytics Team? We’re more than just machines—we’re the people behind the performance. Mustang Cat offers: Great Work-Life Balance Job Stability + Career Growth Opportunities Comprehensive Benefits Package – Medical, Dental, Vision 401(k) with Employer Match Tuition Reimbursement & Development Opportunities Paid Time Off & Holidays 🤝 What You’ll Do as a Vision.

Link Specialist: Key Responsibilities Vision. Link Customer Support Provide frontline support for Vision. Link-related inquiries from customers and internal teams. Assist customers with account setup, asset visibility, subscriptions, and dashboard configuration. Troubleshoot telematics hardware and connectivity issues (Product Link devices, cellular/GPS communication).

Coordinate with Caterpillar technical support when escalation is required. Customer Onboarding & Training Lead customer onboarding sessions for new machine deliveries. Conduct virtual or in-person Vision. Link training sessions. Develop quick-reference guides and internal best practices documentation. Ensure customers understand features including: o Health alerts o Utilization tracking o Preventive maintenance scheduling o Productivity analytics o Fuel and idle reporting Identify opportunities to increase Vision.

Link subscription penetration. Support CVA and Services Commitment initiatives through telematics utilization. Internal Dealer Support Train Sales, Parts, and Service teams on Vision. Link capabilities. Support sales efforts by demonstrating telematics value to prospects. Assist with reporting needs for leadership (utilization trends, adoption rates, subscription growth).

Partner with Condition Monitoring Analysts to translate telematics data into customer value. 📋 What We’re Looking For: Experience in data analytics, data science , or a related analytical role Strong ability to collect, interpret, and analyze data from multiple sources Proficiency with Microsoft Office and database systems Excellent written and verbal communication skills Ability to work collaboratively across teams and departments Strong attention to detail with effective organization and time management skills ✅ Additional Helpful Skills: Associate’s degree or technical certificate in a mechanical, technical, or related discipline Prior experience as a diesel technician or in a heavy equipment service environment Experience performing root-cause analysis and identifying machine issues Familiarity with Caterpillar equipment and condition monitoring tools such as Vision.

Link, Cat Inspect, SIS, and Foresight Check out the Mustang Cat Anthem to see our mission in action! Having trouble logging in? Create an account through the link on the "Sign In" pop-up window, and apply today! Mustang Cat is an Equal Opportunity Employer.