Mid-Morning to Early-Afternoon Ice Arena Monitor

Description Ice Arena Desk Check In Monitor QUALIFICATIONS: Strong leadership, problem-solving, and organizational skills to effectively manage the ice arena environment. Highly alert, attentive, and responsible, ensuring the safety and compliance of all patrons. Strong communication and interpersonal skills to engage with customers, enforce policies, and address concerns professionally.

POSITION PURPOSE: The Ice Arena Monitor is responsible for overseeing and maintaining a safe and organized environment in the ice arena during scheduled CHPRSA programming. This role requires proactive supervision, enforcement of facility policies, and exceptional customer service to ensure a positive experience for all patrons.

SPECIAL WORKING CONDITIONS: Part-time, non-benefited position with flexible scheduling. Shifts range from 2 to 6 hours and may fall into the following time slot: 8:00-3:00pm Work involves exposure to cold temperatures inside the ice arena.

COMPENSATION

& BENEFITS: Hourly Wage: $12.50 – 14.51 per hour Employee Perk: Free CHPRSA Family Membership ESSENTIAL DUTIES & RESPONSIBILITIES: Supervise the ice arena and ensure that only authorized individuals (paying patrons and approved coaches) enter Freestyle, Stick ‘n Puck, and Drop-In Hockey sessions. Monitor the ice rink lobby and surrounding areas to maintain a safe and welcoming environment.

Provide exceptional customer service by assisting patrons, answering questions, and enforcing facility rules in a friendly and professional manner. Address conflicts or policy violations in a calm and authoritative manner, escalating issues to management as necessary. Ensure all participants check in before entering the ice and confirm that waivers or required payments have been completed.

Observe on-ice activities to ensure adherence to safety guidelines and proper rink etiquette. Report maintenance concerns, safety hazards, or equipment malfunctions to management promptly. Assist with basic facility upkeep , such as ensuring common areas remain clean and organized.

Requirements

EXPERIENCE & QUALIFICATIONS:Minimum Requirements: Must be at least 18 years old to apply. Ability to work independently while maintaining awareness of the surrounding environment. Reliable and punctual, with a strong work ethic.

Preferred Qualifications

Prior experience in customer service, recreation, or an ice arena setting is a plus. Familiarity with ice rink activities such as hockey, figure skating, and freestyle sessions. Training/Education/Certification: First Aid Certification from the American Red Cross or American Heart Association (must be obtained before the hire date).

Applicants 18 years and older must pass a criminal background check before employment.